Hi @avdsm, thanks for reaching out.
Could you please check if Google reCAPTCHA has not been enabled.
We have seen some cases where Google reCAPTCHA can sometimes be too strict and prevent users from leaving contact information both in Exit Intent and Early capture.
In case you are having issues with this, you might want to disable reCAPTCHA or lower the default score of reCAPTCHA using a filter:
function change_score( $score ) {
return 0.1;
}
add_filter( 'cartbounty_pro_recaptcha_minimum_allowed_score', 'change_score' );
You can learn more about this here: https://www.cartbounty.com/#recaptcha
Update: Just returned from a quick trip from some additional reCAPTCHA testing and found out an small bug. We will fix this in the upcoming version, but in the meantime, please keep Google reCAPTCHA disabled and you should be OK with capturing data via Early capture.
Thread Starter
avdsm
(@avdsm)
Thank! I’ll wait for the update)))
And just to be sure that your issue was related with this – was Google reCAPTCHA enabled on your store?
Thread Starter
avdsm
(@avdsm)
I just noticed that I have a free version, and the recaptcha is not even included.
Hmm, ok, then this one is not actually related with your issue.
I will go ahead and do some tests on your site then to see if I can spot any issues with Exit Intent.
Thread Starter
avdsm
(@avdsm)
To feedback forms – included.
But on your plugin – No!
Ok, it seems to me that I did not experience any issues with saving my cart using Exit Intent. You should be seeing a new cart in your abandoned cart list.
Please make sure that you are not logged in once you are trying to get the Exit Intent popup to work as it will not show up to logged in customers.
Please let me know if you need additional assistance with this.
Thread Starter
avdsm
(@avdsm)
I added this
function change_score ($ score) {
return 0.1;
}
add_filter ('cartbounty_pro_recaptcha_minimum_allowed_score', 'change_score');
And everything is working now.
Thanks again!
https://snipboard.io/M07ov8.jpg
