Title: Modal not loading Last modified: August 22, 2016 --- # Modal not loading * Resolved [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/) * I have a modal set up on this page [https://goinspire.com/womens-chizuk-mission/](https://goinspire.com/womens-chizuk-mission/) that is supposed to pop up when you click “itinerary”, but nothing happens. The modal is set to load on that page. Here is the code behind the button: * `ITIN2` * Can you please advise? Thank you * [https://wordpress.org/plugins/easy-modal/](https://wordpress.org/plugins/easy-modal/) Viewing 15 replies - 1 through 15 (of 29 total) 1 [2](https://wordpress.org/support/topic/modal-not-loading/page/2/?output_format=md) [→](https://wordpress.org/support/topic/modal-not-loading/page/2/?output_format=md) * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210880) * Please update and then edit and save the theme. This should resolve the issue. * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210941) * Hi! The plugin is fully updated. I edited and saved the theme, and the plugin, and the issue is not resolved. What do you suggest? In addition, a modal that used to work is no longer working. Please advise. * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210953) * Hey Etech, i think i found the issue look for a patch later today. * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210954) * Okay. Where should I look? * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210957) * Hey etech, * Your on v2.0.11? If so edit your theme and hit save. I made changes to the save mechanism to replace missing values which is what is causing modals not to open on your site. * Thanks * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210960) * I just did that and it’s still not working. * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210961) * Ok im clearing support at the moment but will look into it more in just a bit, i have patches for later tonight i can add it in. * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210969) * okay thanks for being on top of it. I will check back tomorrow. * [kbcarps](https://wordpress.org/support/users/kbcarps/) * (@kbcarps) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210971) * I have been having an issue, too. I just started trying this plugin last night and have done several things. I upgraded my php version, uninstalled the plugin, downloaded the most recent one (v 2.012), and reset the database. I created a modal and tried all methods (text, button, image) and none of them opened. I’m encouraged that you seem to be on top of this, though, and hope to be able to use this. It’s the only plugin I’ve seen that looks like it does exactly what my client wants. * Thanks! Karen * PS – Not including link because I removed all modals… didn’t want to have them up if they weren’t working. * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210998) * Any update? * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5210999) * I updated the plugin, edited it and saved it, but the modal is still not loading. Any ideas? * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5211006) * [@etech](https://wordpress.org/support/users/etech/), * if you have the latest version v2.0.12 you should be able to resolve this by editing and saving the theme. * Default values were fixed in that version which is what is causing your issue. No value is set for the dropshadow inset option specifically on the container. * Check to make sure all fields have a value even if its 0. * [kbcarps](https://wordpress.org/support/users/kbcarps/) * (@kbcarps) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5211019) * I am still unable to get any modals to show up… have not had one work yet. I updated to v2.0.13 and did what you said above regarding the drop shadow and theme. I think it may be time to find another plugin, unless you have other suggestions. * Karen * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5211021) * [@kbcarps](https://wordpress.org/support/users/kbcarps/), i do appologize for the issues, have you attempted to use the uninstall button? Dont if you have a ton of modals but it will not only reset the db for easy modal but also uninstall all tables, then deactivate and reactivae and it should be like a fresh install. * Unfortunately without being able to look at it i couldn’t tell you what the problem is. * [omiopi](https://wordpress.org/support/users/omiopi/) * (@omiopi) * [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/#post-5211056) * I was having trouble as described by etech0. I have version .13 and did remove all modals, then reset, uninstalled, deactivated, and reactivate. Things are working now. * Thanks for your great plugin and work on this danielliser Viewing 15 replies - 1 through 15 (of 29 total) 1 [2](https://wordpress.org/support/topic/modal-not-loading/page/2/?output_format=md) [→](https://wordpress.org/support/topic/modal-not-loading/page/2/?output_format=md) The topic ‘Modal not loading’ is closed to new replies. * ![](https://ps.w.org/easy-modal/assets/icon-256x256.png?rev=982657) * [Easy Modal](https://wordpress.org/plugins/easy-modal/) * [Frequently Asked Questions](https://wordpress.org/plugins/easy-modal/#faq) * [Support Threads](https://wordpress.org/support/plugin/easy-modal/) * [Active Topics](https://wordpress.org/support/plugin/easy-modal/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/easy-modal/unresolved/) * [Reviews](https://wordpress.org/support/plugin/easy-modal/reviews/) ## Tags * [load](https://wordpress.org/support/topic-tag/load/) * [page](https://wordpress.org/support/topic-tag/page/) * 29 replies * 6 participants * Last reply from: [Jason Lasky](https://wordpress.org/support/users/yehoshanah/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/modal-not-loading/page/2/#post-5211085) * Status: resolved