Support » Plugin: Nets Easy for WooCommerce » MobilePay – Pending Payment

  • Resolved steenmn0

    (@steenmn0)


    Hi,

    Regarding Nets Easy for WooCommerce

    We have e recurring problem when processing MobilePay payment by Nets on our webshop. All payments are being processed, however when a customer makes a payment with MobilePay, the order always stands as pending payment (afventer betaling), as if its has not gone through. This is a major problem, because the customer does not recieve any order notification – and is likely to beliver the order did not get through (even though it did).
    It is first when we set it to “Process order” the customer gets an order notification.

    We are often being called up by phone by customers, who does not belive the order was processed (as they normally get order confirmation at once).

    Why can it not be processed as a “normal” payment, as creditcard payment? Do you have any fixes for this?

    We are in contact with Nets support, but they have not been able to fix it yet.

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi,

    Could you ask Nets to reach out to us as they probably got more info, if there is something we can help out with?

    Best regards
    Andreas
    support@krokedil.com

    Thread Starter steenmn0

    (@steenmn0)

    Hi Andreas,

    I will ask them right away. 😉

    Thread Starter steenmn0

    (@steenmn0)

    Hi again,

    I talked to them again. They said I shoul unpick (disable) the Debug mode
    Debug mode for Nets Easy.

    When I did this – it made some MobilePay payments as “Processing”. This was what we wanted. However, some of them still stayed as “awaiting payment” though.

    But now it is working better though.

    Hi,

    I have reached out to Nets about this to get more info, thanks for info and I will get back to you when I got more info.

    Hi @boozebrorsan and @steenmn0 any other feedback on this? I do experience the same problem and was wondering if you have any further feedback? Thank you

    Hi @aaires

    Could you reach out to Nets support regarding this and ask them regarding this (and tell them to contact us if they need our assistance) as we thought this was not a problem any longer?

    Let me know,

Viewing 6 replies - 1 through 6 (of 6 total)
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