Mobile view

krismali
(@krismali)

7 years, 3 months ago

Hello,

First of all, I want to thank you for the excellent plugin! Probably one of the best on the market, and I tried a few paid ones before I found yours. So, thank you for all your hard work!

I only have a small issue and I hoped you could help me fix it. When I check tooltips on my mobile, some of them don´t show correctly, names last words go outside of the tooltip box. I noticed that this happens only when I don´t set fixed width of the tooltip box. To show you want I mean, check the screenshot pls.

A tooltip is supposed to show “An italian”. Nevertheless, it shows “An” inside the box and “italian” outside / below. Is it possible to fix it? This bug doesn´t happen when I set fixed width of the box (but I don´t want to set it)

Hope you have any suggestions!

Best,
Kristina

Viewing 12 replies - 1 through 12 (of 12 total)

Thread Starter krismali
(@krismali)

7 years, 3 months ago

Here is the screen again

Plugin Author CeiKay
(@ced1870)

7 years, 3 months ago

Hi and thank you 🙂
can you please give me the url of the page where I can test this and check the problem
CEd
Thread Starter krismali
(@krismali)

7 years, 3 months ago
Hi, thanks a lot for the quick reply!

Here is the link to the same article that was on the screen click Though the same problem occurs basically in every article for some phrases (not all of them, some long tooltips look fine, some no). Once again, I see this problem only in mobile view, for desktop and ipad everything works fine.
- This reply was modified 7 years, 3 months ago by krismali.
Plugin Author CeiKay
(@ced1870)

7 years, 3 months ago

sorry but your link returns an error :
Sorry, the page you are looking for is currently unavailable.
Please try again later.

can you check and tell me ?

Plugin Author CeiKay
(@ced1870)

7 years, 3 months ago

PS : for info I have just opened a new forum for my plugins:
http://forum.wp-pluginsck.com/

may be this is easier for you to go there. No matter for me, I ‘m here too 🙂

Thread Starter krismali
(@krismali)

7 years, 3 months ago

I clicked on the link and it worked. But a few minutes ago wordpress crushed for a few min, so i also couldn´t access my site….

Maybe if you copy and paste the link in your browser, it´ll work
http://77.104.154.236/~newsinsl/russian-podcast-december-9/

Plugin Author CeiKay
(@ced1870)

7 years, 3 months ago

it is ok now 🙂
I will check

Plugin Author CeiKay
(@ced1870)

7 years, 3 months ago

the problem comes from the loading of the DOM elements, where the javascript does not know correctly the dimensions depending on which system you are

I will try to implement a CSS fix in a next version

Thread Starter krismali
(@krismali)

7 years, 3 months ago

Sorry, all this is like a foreign language to me haha

Anyway, I hope it was a useful feedback to you and I’ll be eagerly waiting for the next version! Thanks for all your work!

Best,
Kristina

Plugin Author CeiKay
(@ced1870)

7 years, 3 months ago

Hi
can you replace the file
https://dl.dropboxusercontent.com/u/8539690/tooltipck.js

in
wp-content\plugins\tooltip-ck\assets

clear your browser cache and tell me if it works better.
After testing, the css method does not allow the animations in a good way as it shall have fixed dimensions for all tips
CEd

Thread Starter krismali
(@krismali)

7 years, 3 months ago

Hi, sorry for the late reply! I did what you said but unfortunately it didn´t change anything. On mobile, the text is still going outside of the tooltip box

Plugin Author CeiKay
(@ced1870)

7 years, 3 months ago

ok
by my side on your page, I see a JS error coming probably from your theme, and the plugin animations are not working anymore. it is now in deprecated mode with a CSS show/hide only
Once the error fixed in your page, you can also try the effect “fade” in the tooltip options to see if it works better in your case
CEd

Viewing 12 replies - 1 through 12 (of 12 total)

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