Support » Plugin: Google Drive Embedder » mobile view

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support PDFG Support

    (@wppdfsupport)

    Hi @macpheek,

    The preview image overlay is stretched to fit the embedded space whether it is in portrait or landscape orientation (you can see that the preview is stretched wide on desktop devices). The CSS for this is coming from the video host and not the Google Drive Embedder viewer.

    Would you please send us an email to contact [at] wp-glogin [dot] com so we can arrange to get some login credentials for your clients site and Google Drive for the developers to take a look at this and the iPhone video play issue in the other ticket.

    • This reply was modified 1 year ago by PDFG Support. Reason: typo
    Thread Starter macpheek

    (@macpheek)

    Hi, I’ve sent you an email with login details
    Thanks so much

    Thread Starter macpheek

    (@macpheek)

    Hi, just checking if you got the credentials OK?

    Plugin Support PDFG Support

    (@wppdfsupport)

    Hi @macpheek,

    Yes, thank you. I have the credentials and am doing some testing. Will follow up via the email.

    Thread Starter macpheek

    (@macpheek)

    thanks so much 🙂

    Thread Starter macpheek

    (@macpheek)

    Hi, do you have any further updates at all?

    Plugin Support PDFG Support

    (@wppdfsupport)

    Hi @macpheek,

    Sorry for the delay—I do not have a solution as of yet. The issues (both the distorted preview and mobile play button) have been reported to the developers for investigation and possible bug fix. Will keep you posted as I hear back from the devs.

    Thread Starter macpheek

    (@macpheek)

    Hi, do you have any further updates? Sorry to chase, my client has been asking

    Thread Starter macpheek

    (@macpheek)

    Hi, have you had any chance to look into this further at all?

    Plugin Support PDFG Support

    (@wppdfsupport)

    Hi @macpheek,

    The developer is looking at the issue now. They haven’t been able to reproduce it on their end yet but are continuing to investigate.

    Thread Starter macpheek

    (@macpheek)

    Hi again, do you have any further updates at all?

    Thread Starter macpheek

    (@macpheek)

    We’re happy to pay if there’s a cost involved to get this prioritised and pushed through quicker. Let me know what your developers say as we’re very keen to get this website launched and we’re just waiting on this glitch to be fixed in order to go live.
    Hope you can help

    Thread Starter macpheek

    (@macpheek)

    ?

    Plugin Support PDFG Support

    (@wppdfsupport)

    Hi @macpheek,

    The developer has been working on debugging this but hasn’t been able to reproduce it with their own environment. I’ll check in with them to see if there is anything else they need that could help get this resolved for you.

    Thread Starter macpheek

    (@macpheek)

    Hi, would it be easier if I create a staging site our end for your developer to test on?

Viewing 15 replies - 1 through 15 (of 17 total)
  • The topic ‘mobile view’ is closed to new replies.