Title: Mobile version problems
Last modified: December 14, 2020

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# Mobile version problems

 *  Resolved [boi2015km](https://wordpress.org/support/users/backofficeitalia/)
 * (@backofficeitalia)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/mobile-version-problems-3/)
 * Hi,
    i use your plugin with memcached and in mobile the website stop working.
   It’s impossible to scroll and the screen is locked. If I disable W3Total Cache
   the website works fine. Can you please help me to fix the problem? Best regards

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/mobile-version-problems-3/#post-13786601)
 * Hello [@backofficeitalia](https://wordpress.org/support/users/backofficeitalia/)
 * I am sorry about the issue you are experiencing and I am happy to assist you 
   with this.
    Can you please re-enable W3 Total Cache and disable the settings 
   in Performance>General settings one by one, save all settings and purge the cache
   after each setting is disabled, and see which setting might be causing the issue.
   Thanks!
 *  Thread Starter [boi2015km](https://wordpress.org/support/users/backofficeitalia/)
 * (@backofficeitalia)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/mobile-version-problems-3/#post-13801696)
 * Hi,
    i found the problem with Facebook Chat. If I disable it the plugin runs 
   well. In the next few days I will perform a more in-depth test to understand 
   with which cache setting goes in conflict.
 * Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Mobile version problems’ is closed to new replies.

 * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806)
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## Tags

 * [cache](https://wordpress.org/support/topic-tag/cache/)
 * [mobile](https://wordpress.org/support/topic-tag/mobile/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * 2 replies
 * 2 participants
 * Last reply from: [boi2015km](https://wordpress.org/support/users/backofficeitalia/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/mobile-version-problems-3/#post-13801696)
 * Status: resolved