Support » Plugin: Where Did You Hear About Us Checkout Field for WooCommerce » Mobile user reports unable to access dropdown options

  • A user reports they can’t access the dropdown options on mobile. I have tested on iOS, but this may be an android user.

    ### WordPress Environment ###

    WordPress address (URL): https://thrownstone.org
    Site address (URL): https://thrownstone.org
    WC Version: 3.6.2
    Log Directory Writable: ✔
    WP Version: 5.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.18
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r

    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.6.2
    WC Database Prefix: wpx6_
    MaxMind GeoIP Database: ✔
    Total Database Size: 58.02MB
    Database Data Size: 45.78MB
    Database Index Size: 12.24MB
    wpx6_woocommerce_sessions: Data: 0.10MB + Index: 0.01MB
    wpx6_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wpx6_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wpx6_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wpx6_woocommerce_order_items: Data: 0.05MB + Index: 0.03MB
    wpx6_woocommerce_order_itemmeta: Data: 0.53MB + Index: 0.34MB
    wpx6_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wpx6_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wpx6_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wpx6_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wpx6_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wpx6_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wpx6_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB
    wpx6_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wpx6_commentmeta: Data: 0.02MB + Index: 0.03MB
    wpx6_comments: Data: 1.52MB + Index: 0.59MB
    wpx6_ewwwio_images: Data: 0.21MB + Index: 0.10MB
    wpx6_failed_jobs: Data: 0.00MB + Index: 0.00MB
    wpx6_gdbc_attempts: Data: 0.09MB + Index: 0.02MB
    wpx6_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB
    wpx6_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB
    wpx6_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB
    wpx6_itsec_lockouts: Data: 0.00MB + Index: 0.01MB
    wpx6_itsec_logs: Data: 2.02MB + Index: 0.09MB
    wpx6_itsec_temp: Data: 0.01MB + Index: 0.02MB
    wpx6_links: Data: 0.02MB + Index: 0.02MB
    wpx6_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
    wpx6_mc4wp_log: Data: 0.05MB + Index: 0.00MB
    wpx6_nf_objectmeta: Data: 0.00MB + Index: 0.00MB
    wpx6_nf_objects: Data: 0.00MB + Index: 0.00MB
    wpx6_nf_relationships: Data: 0.00MB + Index: 0.00MB
    wpx6_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB
    wpx6_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB
    wpx6_options: Data: 2.33MB + Index: 0.14MB
    wpx6_postmeta: Data: 10.52MB + Index: 8.95MB
    wpx6_posts: Data: 27.52MB + Index: 1.11MB
    wpx6_queue: Data: 0.00MB + Index: 0.00MB
    wpx6_termmeta: Data: 0.02MB + Index: 0.03MB
    wpx6_terms: Data: 0.02MB + Index: 0.03MB
    wpx6_term_relationships: Data: 0.11MB + Index: 0.05MB
    wpx6_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wpx6_usermeta: Data: 0.25MB + Index: 0.27MB
    wpx6_users: Data: 0.02MB + Index: 0.05MB
    wpx6_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB
    wpx6_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB
    wpx6_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
    wpx6_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wpx6_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB
    wpx6_wc_quick_donation: Data: 0.00MB + Index: 0.00MB
    wpx6_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wpx6_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB
    wpx6_yoast_seo_links: Data: 0.14MB + Index: 0.05MB
    wpx6_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB

    ### Post Type Counts ###

    acf: 2
    acf-field: 6
    acf-field-group: 2
    amn_exact-metrics: 1
    attachment: 459
    customize_changeset: 5
    custom_css: 1
    feedback: 147
    jetpack_migration: 2
    mc4wp-form: 2
    nav_menu_item: 23
    oembed_cache: 9
    page: 44
    partner: 1
    partners: 34
    person: 49
    post: 56
    product: 168
    product_variation: 44
    pys_event: 2
    revision: 3397
    safecss: 1
    scheduled-action: 18
    shop_coupon: 33
    shop_order: 726
    shop_order_refund: 33
    ticket-meta-fieldset: 2
    tribe_events: 64
    tribe_organizer: 1
    tribe_rsvp_attendees: 11
    tribe_rsvp_tickets: 1
    tribe_venue: 8
    tribe_wooticket: 1389
    wcqd_project: 1
    wpcf7_contact_form: 3

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (41) ###

    WPBruiser: by Mihai Chelaru – 3.1.28
    Advanced Custom Fields: by Elliot Condon – 5.8.0
    Akismet Anti-Spam: by Automattic – 4.1.1
    WP AutoTerms: by WP AutoTerms – 2.2.6
    iThemes Security: by iThemes – 7.3.3
    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Custom Post Type UI: by WebDevStudios – 1.6.1
    Display PHP Version: by David Gwyer – 1.5
    Event Tickets Plus: by Modern Tribe
    Inc. – 4.10.3

    Event Tickets: by Modern Tribe
    Inc. – 4.10.4.4

    The Events Calendar PRO: by Modern Tribe
    Inc. – 4.7.1

    Gmail SMTP: by naa986 – 1.1.8
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
    Jetpack by WordPress.com: by Automattic – 7.3.0
    HubSpot All-In-One Marketing – Forms, Popups, Live Chat: by HubSpot – 7.4.1
    Mailchimp for WordPress: by ibericode – 4.5.2
    Make Plus: by The Theme Foundry – 1.9.17
    MailChimp for WordPress – Premium: by ibericode – 4.5.7
    Minimalist Twitter Widget: by Impression11 Ltd – 1.5
    PixelYourSite: by PixelYourSite – 7.0.4
    Post Expirator: by Aaron Axelsen – 2.3.1.1
    Public Post Preview: by Dominik Schilling – 2.8.0
    Quick Page/Post Redirect Plugin: by anadnet – 5.1.8
    SG Optimizer: by SiteGround – 5.1.2
    The Events Calendar: by Modern Tribe
    Inc. – 4.9.1.1

    Event Tickets Plus Extension: Enhance Woo Order Templates: by Modern Tribe
    Inc. – 1.0.1 – Not tested with the active version of WooCommerce

    User Switching: by John Blackbourn & contributors – 1.5.0
    Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.0.1 – Not tested with the active version of WooCommerce
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.2.10 – Not tested with the active version of WooCommerce
    WooCommerce Blocks: by Automattic – 2.0.1
    WooCommerce Advanced Bulk Edit: by George Iron – 4.4.1 – Not tested with the active version of WooCommerce
    WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
    WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.5.2
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.9
    WooCommerce Name Your Price: by Kathy Darling – 2.9.5
    WooCommerce Smart Coupons: by StoreApps – 4.0.3 – Not tested with the active version of WooCommerce
    WooCommerce Square: by WooCommerce – 1.0.37
    WooCommerce: by Automattic – 3.6.2
    Yoast SEO: by Team Yoast – 11.1.1 – Not tested with the active version of WooCommerce

    ### Inactive Plugins (4) ###

    Crowdfunding for WooCommerce: by Algoritmika Ltd – 3.0.0
    HappyForms: by The Theme Foundry – 1.8.6
    User Role Editor: by Vladimir Garagulya – 4.50.2
    WooCommerce Services: by Automattic – 1.20.0

    ### Must Use Plugins (1) ###

    Health Check Disable Plugins: by – 1.1

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #4 – /shop/
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My account: #7 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Make (child theme)
    Version: 1.1.0
    Author URL: https://thethemefoundry.com
    Child Theme: ✔
    Parent Theme Name: Make
    Parent Theme Version: 1.9.25
    Parent Theme Author URL: https://thethemefoundry.com
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 17
    Oldest: 2019-04-17 22:44:43 -0400
    Newest: 2019-05-08 22:52:49 -0400

    Pending: 1
    Oldest: 2019-05-15 22:52:49 -0400
    Newest: 2019-05-15 22:52:49 -0400

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author wooassist

    (@wooassist)

    @jonathanwinn I have tested the plugin on both ios and android and it is working fine on a vanilla install of WordPress, Woocommere and Storefront theme. Please check your site fro plugin conflicts. disable all plugins except woocommerce and our plugin then test for issues. then start enabling your plugins one by one to find the conflicting plugin.

Viewing 1 replies (of 1 total)
  • The topic ‘Mobile user reports unable to access dropdown options’ is closed to new replies.