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[resolved] Mobile theme not working (8 posts)

  1. breathelifein
    Member
    Posted 1 year ago #

    I recently changed the theme on my wordpress website, and ever since then Jetpack's mobile theme won't work. Whenever I access my website through my phone, I get the full layout, instead of the simplified mobile version. It's a fairly heavy theme with lots of images, so it can take a while to load the website depending on the person's connection, and I'd really like to have the mobile theme back to functioning. Is there anything I could do to do that? Any code I could insert on the theme, or something?
    Thanks.

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

  3. breathelifein
    Member
    Posted 1 year ago #

    Sorry, my bad.

    When I access a single page, it works [e.g.: http://stanakaticbrasil.com/2013/06/07/nova-newsletter-com-alex-gross], but not with the main page [http://stanakaticbrasil.com] or the recent updates page [http://stanakaticbrasil.com/noticias].

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I see that you use the W3 Total Cache plugin. This plugin may be caching a desktop version of your site, and then serving it to your mobile readers.

    To avoid such issues, I would suggest that you disable W3 Total Cache for mobile user agents, as explained here:
    http://www.ninthlink.com/2012/06/29/disable-w3-total-cache-for-mobile-user-agents/

    Let me know if it helps.

  5. breathelifein
    Member
    Posted 1 year ago #

    Worked like a charm. Thank you so much. =)

  6. nasa66d
    Member
    Posted 1 year ago #

    Please help me to check my website also. http://nasarbiz.com. when i open my website through phone, theme not working. already reject user in W3TC and also change theme but still not working in phone.

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @nasa66d Could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

  8. nasa66d
    Member
    Posted 1 year ago #

    Problem already solve. the problem is jetpack. before this i not active mobile theme in jetpack. after install jetpack we should active mobile theme in jetpack. now ok already. thanks

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