Support » Plugin: Jetpack by WordPress.com » Mobile theme not active

  • SRD75

    (@srd75)


    Using Jetpack Version 2.2

    The mobile theme is not active on mobile devices.

    Mobile theme is turned on in Jetpack.

    The only potentially conflicting plugin we have installed is W3 Total Cache, and Minify is turned off.

    This issue has arisen since we moved the website from a subdomain to www.
    (from test.incredibleconcepts.com.au to http://www.incredibleconcepts.com.au).

    The website is the primary/parent website in a WordPress network.

    http://wordpress.org/extend/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Could you try to go to the Jetpack menu, and disconnect / reconnect to WordPress.com? Your current connection appears to be broken.

    Once the Mobile Theme is working, you will need to configure W3 Total Cache to make sure that mobile agents are excluded from the cache.

    Let me know if this helps!

    SRD75

    (@srd75)

    Thanks Jeremy

    Do you know how I would configure W3 Total Cache to exclude mobile agents?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    SRD75

    (@srd75)

    Appreciated Jeremy.

    Jeremy are there any plans on supporting w3 total cache instead of just disabling it for mobile users ?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    @erredil We’re in contact with the author of W3 Total Cache to improve the compatibility between the 2 plugins, and I will post here as soon as we manage to find a better solution.

Viewing 6 replies - 1 through 6 (of 6 total)
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