Support » Plugin: WPtouch » Mobile site not stable

  • Resolved faye78

    (@faye78)


    I have WPtouch installed and when you view my site on mobile it constantly switches back and forth between my responsive desktop version and WPtouch version. This happens even some times when you are already on the site. WPtouch will switch to my desktop version.

    Also when you search my site on google and click the link, it varies whether it lands on the desktop version or WPtouch. What is wrong? Site link is http://genesisspiritualhealing.com

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  • when i add wp WPtouch Mobile Plugin . then show (http://prntscr.com/e0iprr) this.

    Please help me.

    Thanks

    @faye78,

    That behavior is usually caused by a cache plugin or cache system that has not been configured to exclude the WPtouch user agents. If the website is running a cache plugin/system, please configure it to ignore the user agents below.

    iPhone
    iPod
    Android
    BB10
    BlackBerry
    webOS
    IEMobile/7.0
    IEMobile/9.0
    IEMobile/10.0
    MSIE 10.0
    iPad
    PlayBook
    Xoom 
    P160U
    SCH-I800
    Nexus 7
    Touch

    You can view additional instructions here – Configuring cache plugins for WPtouch.

    If you’re not sure if your website is running a server-side caching system, please contact your host to verify, and ask if they can configure it to either ignore the user agent list above, or configure the caching system to cache separately for it.

    @xahim,

    That is likely happening because your sites’s robots.txt file is blocking Google’s bot from accessing WPtouch’s directories. Resolve the issue by adding the code below to your site’s robots.txt file.

    User-agent: Googlebot
    Allow: /wp-content/plugins/wptouch/

    Regards,

    Emilio Rivera
    WPtouch Support

    Thread Starter faye78

    (@faye78)

    I fixed this a while back. I think what you said helped. I disabled a cache thing in my host’s c-panel and turned on Google Speed instead. Thanks!

    Great. Thanks for the follow-up.

    Regards,

    Emilio Rivera
    WPtouch Support

Viewing 4 replies - 1 through 4 (of 4 total)
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