Support » Plugin: WordPress Share Buttons Plugin – AddThis » mobile share buttons

  • Resolved karlagjini

    (@karlagjini)


    I’ve been using this AddThis sharing buttons plugin and it works fine on my regular website but the buttons have disappeared from the website when you access via mobile, it’s turned on in the sharing sidebar under settings but just not showing up when accessed from a mobile device. I’m not sure if this coincides with the new WP update, but any help for me?

    PS I am new to this so I apologize if it’s something stupid :S

    • This topic was modified 1 year, 3 months ago by  karlagjini.
Viewing 5 replies - 1 through 5 (of 5 total)
  • no one has any suggestions?

    Plugin Contributor Julka Grodel

    (@jgrodel)

    Hi Karlagjini.

    Thanks for letting us know about your issue. Would you mind sharing a URL where you’re not seeing the behavior you expect? If you’d prefer to share privately, please feel free to reach out to us at help@addthis.com.

    Thanks,
    Julka

    Hi thank you for getting back to me! The website is karlagjini.com and the AddThis share buttons work on desktop but don’t show up when accessed by mobile.

    Plugin Contributor Julka Grodel

    (@jgrodel)

    Hi Karlagjini.

    I’m able to reproduce your issue on iPhones, though the tool does seem to be showing up properly on Android devices. We’re looking into the issue further. I’m not sure how soon we’ll have a fix.

    In the meantime if you want to resolve this ASAP, this issue doesn’t show up when using tools saved in an AddThis.com account instead of anonymously in WordPress. AddThis.com accounts are free and only require an email address.

    If you want to stick with your current plugin and are willing to do a bit of extra work, you can do this from within the Share Buttons by AddThis plugin by moving the plugin into AddThis mode (Advanced Options >> I want to control my plugin from… AddThis.com) and then go through the AddThis profile setup (there’s a button on the same page). You’ll want to come back from setting up your account with a profile ID to put in the profile ID field.

    You might have a better experience through the Smart Layers by AddThis though, as it won’t make you copy and paste a profile ID or leave your WordPress dashboard to configure tools. Just make sure to go to the “Home” page within that plugin and register the plugin (you can even create an AddThis.com account right from there, too). Then you’ll want to configure the Sharing Sidebar and Mobile Sharing Toolbar tools on the “Share Buttons” page.

    Thanks,
    Julka

    • This reply was modified 1 year, 3 months ago by  Julka Grodel.

    that worked! I signed up for the addthis.com account and I think it’s all good now. Thank you for your assistance!

Viewing 5 replies - 1 through 5 (of 5 total)
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