• Nilo Portela

    (@teacherniloportela)


    Hi, i created my webiste using OceanWP and Elementor. However, there is one thing which is not working properly, it’s the Mobile Menu. When I try to acess the parts of the website using the menu the screen doesn’t rool down to the section. On the contrary, It refreshes the page and goes as if I clicked on the HOME page.
    How can I make the menu work as expected?

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Please go to Theme Panel > Scripts & Style, disable all – save settings, then enable it again. Clear cache and check it works or not.

    Thread Starter Nilo Portela

    (@teacherniloportela)

    Hey, Amit.

    Thanks for your answer. However, where should I find this part THEME PANEL? I didn’t find it.

    Have you installed the Ocean Extra plugin? After installing this plugin, you will see it under Dashboard > Theme Panel

    Thread Starter Nilo Portela

    (@teacherniloportela)

    I’ve just done it, but the menu area got crazy.

    Screenshot of the mobile view.

    Thread Starter Nilo Portela

    (@teacherniloportela)

    So, I decided to enable them all. Waiting for new instructions. Thanks again for the support.

    I just checked your site but didn’t see the issue as you mentioned.

    Thread Starter Nilo Portela

    (@teacherniloportela)

    Let me try to explain again.

    When I am using the desktop view, everything works properly. The anchor links work. When I go to the mobile and I click on any part of the menu, instead of simply moving down the screen until the part desired, the website refreshes and it stays in the HOME area.
    This is the point.

    Thread Starter Nilo Portela

    (@teacherniloportela)

    In this video I show you what I mean.

    Video.

    It is not working because you have hidden the section to display in mobile mode. Try to edit the page with Elementor > Click on a section > Advanced > Responsive and disable the hidden on phone to make it work.

    Thread Starter Nilo Portela

    (@teacherniloportela)

    I have done what you had asked me to do. Yet, the menu still doesn’t work as expected. There are some parts which work but others don’t.
    I really don’t know what to do.
    Everything is set accordingly.

    Hello,

    Sorry for the late response. I checked your site but didn’t see the issue. The menu is working fine. See the screenshot – http://prntscr.com/owzeqj

Viewing 11 replies - 1 through 11 (of 11 total)

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