Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Mobile Number profile option greyed out

  • Resolved Blair

    (@cbcbcb)



    It’s greyed out now.

    I’d added the field and then removed the field.

    Now I want to add it back into the default profile and it’s greyed out as an option.

    And it’s not in the bottom area of custom fields.

    How can I make it available again for my form.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @cbcbcb,

    If it is greyed out it means that you’ve already added this filed to your form.
    Please make sure that it is not on your form.

    Regards.

    Thank you for replying.

    That’s the odd thing. I added it at one point but then removed it. It’s no longer present on my form (I’ve double checked).

    I don’t appear to be able to make this available again.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @cbcbcb,

    Can you please try to do a conflict test and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Please also try to create a new form and see if you can add/remove the Mobile number field.

    Regards.

    My workaround was to create a custom profile form (not a copy of my default) from scratch and the mobile field option was available to use. And of course change the shortcode on my profile page for my new custom profile form.

    Upon inspection of the database, for whatever reason the mobile option just did not clear in the database row for that particular default profile.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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