Hi there,
Thanks for your message. And sorry to hear that you’re experiencing issues. The number should update instantly. Any delay is generally caused by some form of caching. Could you try the following and let me know if that works?
- In the WordPress Plugin settings, change the phone number to the correct number and save changes. Does the phone number field still show the correct phone number?
- Still in the WordPress Plugin settings, open the Presentation tab and change the position of the button to the opposite corner. Save changes. Take a look at your website now. Did the button move to the new position? If yes, is the phone number also updated?
- If you were unable to make the changes from 1 and 2, go to the plugin Settings and scroll to the bottom to find Errors and usage. Please turn that on and hit save. Now retry step 1 and 2. If there are any error happening on the back, we’ll be able to troubleshoot better.
Please let me know how it goes with all 3 steps. It will give us a better understanding of the issue.
Thanks,
Jerry
Hello Jerry
https://prnt.sc/vAU7y8LaoZQ3
position got change but still loading old number
all setting – option and features are working – only phone number not getting change
Thanks for trying those steps and sharing the results. I’ve just done a test disabling JavaScript in the browser. With JS disabled the new phone number (ending at 301) is showing. When I enable JS again, it switches to the number ending in 122.
This means there’s a script/application running on your website that overrides the phone number. I’ll see if I can find out which application is doing this.
Cheers,
Jerry
okay thank you please let me know if you find anything.
Your help really appreciated.
Hello again 🙂 We’ve found a big block of jQuery on your website that replaces basically every phone number. This one in particular will make it very hard to change the Call Now Button number:
jQuery("#callnowbutton").attr("href","tel:0772305122");
It basically looks for the button and will always change it to the number ending with 122.
The entire block of jQuery sits in the HEAD of your pages. There’s no commenting on it so I can’t tell if it’s hard coded in the header template of your theme or inserted via a plugin. But if you remove that single line the number will be correct again.
Cheers,
Jerry
would you mind to check again please?
Seems its working now – You rocks Jerry
Great support
Yes, looks good to me as well! Happy we got it solved. If you’re up for it, feel free to leave a review. Would really appreciate it!
Thanks & have a great day!
Jerry
