Hi, Cbm0109
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. please don’t forget to mention the support URL from wordpress.org
Kind regards,
Givi