Mobile menu not working, no mobile consent dialog

  • Resolved ch3252

    (@ch3252)


    3 years, 7 months ago

    Hi. The Complianz consent dialog doesn’t display on mobile versions of my website, and the mobile hamburger menu doesn’t work. When I disable Complianz, the mobile menu does work. Any thoughts on how to fix this? Many thanks…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    3 years, 7 months ago

    Hi @ch3252,

    Your site uses Divi, which has combined reCaptcha and core theme js into one file, which causes an error when the reCaptcha integration is enabled. reCaptcha is blocked before consent for GDPR compliance purposes.

    The problem is that because the core .js file is blocked, other functionality is also blocked. This is causing the problem.

    To resolve it, you can disable the reCaptcha integration in complianz/integrations/services

    If you use a caching plugin, clear the cache to make sure you’re looking at the new html.

    let me know if that helps!

    Thread Starter ch3252

    (@ch3252)

    3 years, 7 months ago

    Thanks for the quick response Rogier, that worked! All good now.

    Plugin Contributor Mathieu Paapst

    (@paapst)

    3 years, 7 months ago

    Hi @ch3252 ,

    Great to hear that your issue is resolved! Could you tell us what you think of the plugin or the support by casting your Review here? We’d love to hear your feedback!

Viewing 3 replies - 1 through 3 (of 3 total)
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