Mobile Menu Not Working error in console

  • hellog00dbye

    (@hellog00dbye)


    1 year, 6 months ago

    Hello

    My mobile menu is not working. When I check the console in inspect this is the error I get. Can someone fix this?

    drop-down-mobile-menu.min.js?ver=3.3.5:1 Uncaught ReferenceError: oceanwpLocalize is not defined
    at 1 (drop-down-mobile-menu.min.js?ver=3.3.5:1:526)
    at a (drop-down-mobile-menu.min.js?ver=3.3.5:1:245)
    at drop-down-mobile-menu.min.js?ver=3.3.5:1:279
    at 3.../../constants (drop-down-mobile-menu.min.js?ver=3.3.5:1:5543)
    at a (drop-down-mobile-menu.min.js?ver=3.3.5:1:245)
    at o (drop-down-mobile-menu.min.js?ver=3.3.5:1:403)
    at drop-down-mobile-menu.min.js?ver=3.3.5:1:420
Viewing 8 replies - 1 through 8 (of 8 total)
  • Shahin

    (@skalanter)

    1 year, 6 months ago

    Hello @hellog00dbye,

    Would you please share a live URL from your issue?

    For troubleshooting, please do the following steps and let me know the results:

    1- Head over to WP Dashboard > Plugin.
    2- Deactivate all plugins.
    3- Then, first activate the Ocean Extra plugin.
    4- Check your issue.
    5- Then, activate your plugins one by one
    6- After activation of any plugins, check your issue

    Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, don’t forget to click on the regenerate all assets file and data in Elementor > Tools.

    Best Regards

    Thread Starter hellog00dbye

    (@hellog00dbye)

    1 year, 6 months ago

    Hello @skalanter

    I turned off all plugins and the issue still persists.

    I’m not using the Ocean Extra plugin.

    The website is https://gardencrafted.com

    I’ve turned the plugins back on.

    What is Uncaught ReferenceError: oceanwpLocalize is not defined?

    • This reply was modified 1 year, 6 months ago by hellog00dbye.
    Shahin

    (@skalanter)

    1 year, 6 months ago

    Hello @hellog00dbye,

    Do you know how we can replicate your steps to arrive at the issue on a fresh WordPress installation? I fully examined the issue you have raised on this topic and could not see it on my end.

    Since you may have enabled the CDN on your website, would you please recheck your issue without using the CDN? Please check this screenshot: https://i.postimg.cc/B67cmkyp/image.png.

    Please keep us posted.

    Best Regards

    Thread Starter hellog00dbye

    (@hellog00dbye)

    1 year, 6 months ago

    Hello @@skalanter

    I tried disabling cloudflare and it still had the same issue. I changed themes and the hamburger menu works. I think it is the theme’s issue.

    Shahin

    (@skalanter)

    1 year, 6 months ago

    Hello @hellog00dbye,

    Can you please explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website? Could not replicate it on my end.

    Also, please provide us with your system environment information. Please navigate to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to http://pastebin.com/ and get an exclusive link.

    Please keep us posted.
    Best Regards

    Thread Starter hellog00dbye

    (@hellog00dbye)

    1 year, 6 months ago

    Hello @skalanter

    I don’t know how to replicate it. It just appeared like that or I noticed the hamburger menu was not working.

    Below is the system environment information:

    
### wp-core ###

version: 6.0.2
site_language: en_US
user_language: en_US
timezone: America/Los_Angeles
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /www/wwwroot/gardencrafted.com
wordpress_size: 617.57 MB (647570409 bytes)
uploads_path: /www/wwwroot/gardencrafted.com/wp-content/uploads
uploads_size: 194.14 MB (203572264 bytes)
themes_path: /www/wwwroot/gardencrafted.com/wp-content/themes
themes_size: 27.26 MB (28582833 bytes)
plugins_path: /www/wwwroot/gardencrafted.com/wp-content/plugins
plugins_size: 300.38 MB (314972208 bytes)
database_size: 63.24 MB (66311534 bytes)
total_size: 1.17 GB (1261009248 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Neve (neve)
version: 3.4.2
author: ThemeIsle
author_website: https://themeisle.com
parent_theme: none
theme_features: core-block-patterns, hfg_support, widgets-block-editor, post-thumbnails, title-tag, automatic-feed-links, custom-logo, html5, customize-selective-refresh-widgets, custom-background, align-wide, editor-color-palette, fl-theme-builder-headers, fl-theme-builder-footers, fl-theme-builder-parts, header-footer-elementor, lifterlms-sidebars, lifterlms, service_worker, starter-content, menus, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /www/wwwroot/gardencrafted.com/wp-content/themes/neve
auto_update: Disabled

### wp-themes-inactive (1) ###

OceanWP: version: 3.3.5, author: OceanWP, Auto-updates disabled

### wp-plugins-active (26) ###

Ad Inserter: version: 2.7.2, author: Igor Funa (latest version: 2.7.18), Auto-updates disabled
Advanced Shipment Tracking for WooCommerce: version: 3.4, author: zorem (latest version: 3.4.7), Auto-updates disabled
Bloom: version: 1.3.11, author: Elegant Themes (latest version: 1.3.12), Auto-updates disabled
Brave Payments Verification: version: 1.0.4, author: Brave Software Intl, Auto-updates disabled
Duplicator Pro: version: 4.0.4.1, author: Snap Creek (latest version: 4.5.7), Auto-updates disabled
Enhanced E-commerce for Woocommerce store: version: 4.0.1, author: Tatvic (latest version: 4.9.3), Auto-updates disabled
i2 Pros & Cons: version: 1.3.1, author: Ibrar Hussain, Auto-updates disabled
Imagify: version: 1.10, author: WP Media (latest version: 2.0), Auto-updates disabled
Insert Amz Images: version: 0.45, author: AMZ Image (latest version: 0.45.1), Auto-updates disabled
Ivory Search: version: 5.4.8, author: Ivory Search, Auto-updates disabled
Link Whisper: version: 1.9.1, author: Link Whisper (latest version: 2.1.0), Auto-updates disabled
Ninja Forms: version: 3.6.14, author: Saturday Drive, Auto-updates disabled
Novashare: version: 1.1.3, author: forgemedia (latest version: 1.3.4), Auto-updates disabled
Table of Contents Plus: version: 2106, author: Michael Tran, Auto-updates disabled
The SEO Framework: version: 4.2.5, author: The SEO Framework Team, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 2.22.22.25, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
ValvePress Rankie: version: 1.7.4, author: ValvePress, Auto-updates disabled
WooCommerce: version: 6.9.3, author: Automattic (latest version: 6.9.4), Auto-updates disabled
WooCommerce Stripe Gateway: version: 5.3.0, author: WooCommerce (latest version: 6.8.0), Auto-updates disabled
Wordfence Security: version: 7.6.2, author: Wordfence, Auto-updates disabled
WP External Links: version: 2.50, author: WebFactory Ltd (latest version: 2.55), Auto-updates disabled
WP Mail SMTP: version: 3.5.2, author: WPForms, Auto-updates disabled
WP Rocket: version: 3.11.5, author: WP Media, Auto-updates disabled
WPS Hide Login: version: 1.9.6, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled
Yet Another Related Posts Plugin (YARPP): version: 5.27.8, author: YARPP, Auto-updates disabled

### wp-plugins-inactive (24) ###

Akismet Anti-Spam: version: 4.1.6, author: Automattic (latest version: 5.0.1), Auto-updates disabled
BackupBuddy: version: 8.7.3.0, author: iThemes, Auto-updates disabled
Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
Contact Form 7: version: 5.6.3, author: Takayuki Miyoshi, Auto-updates disabled
Ezoic: version: 2.7.23, author: Ezoic Inc. (latest version: 2.8.5), Auto-updates disabled
Facebook for WooCommerce: version: 2.3.2, author: Facebook (latest version: 2.6.24), Auto-updates disabled
GAinWP Google Analytics Integration for WordPress: version: 5.4.6, author: IntelligenceWP, Auto-updates disabled
Instant Indexing: version: 1.1.13, author: Rank Math (latest version: 1.1.16), Auto-updates disabled
LiteSpeed Cache: version: 3.5.0.2, author: LiteSpeed Technologies (latest version: 5.2.1), Auto-updates disabled
Mailchimp for WooCommerce: version: 2.5.1, author: Mailchimp (latest version: 2.7.5), Auto-updates disabled
Mammoth .docx converter: version: 1.17.0, author: Michael Williamson (latest version: 1.20.0), Auto-updates disabled
Max Mega Menu: version: 2.9.8, author: megamenu.com, Auto-updates disabled
Mobile Menu: version: 2.8.2.7, author: Freshlight Lab, Auto-updates disabled
Ocean Extra: version: 2.0.4, author: OceanWP, Auto-updates disabled
Perfmatters: version: 1.6.8, author: forgemedia (latest version: 1.9.9), Auto-updates disabled
Pin It Button On Image Hover And Post: version: 2.7.8, author: Weblizar (latest version: 3.6), Auto-updates disabled
Shared Counts: version: 1.3.0, author: Bill Erickson & Jared Atchison (latest version: 1.4.0), Auto-updates disabled
WooCommerce PayPal Checkout Gateway: version: 2.1.0, author: WooCommerce (latest version: 2.1.3), Auto-updates disabled
Woocommerce Product Page Social Share: version: 2.0.1, author: Sajjad Hossain Sagor, Auto-updates disabled
WooCommerce Shipping & Tax: version: 1.25.0, author: Automattic (latest version: 1.26.3), Auto-updates disabled
WP-Optimize - Clean, Compress, Cache: version: 3.1.8, author: David Anderson, Ruhani Rabin, Team Updraft (latest version: 3.2.7), Auto-updates disabled
WPForms Lite: version: 1.7.6, author: WPForms, Auto-updates disabled
WP Product Feed Manager: version: 1.29.0, author: Michel Jongbloed (latest version: 1.43.0), Auto-updates disabled
WP Table Builder: version: 1.3.3, author: WP Table Builder (latest version: 1.4.3), Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 50M
upload_max_filesize: 50M
max_effective_size: 50 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 5.4.17-2102.206.1.el8uek.aarch64 aarch64
httpd_software: Apache
php_version: 7.4.30 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 50M
php_post_max_size: 50M
curl_version: 7.70.0 OpenSSL/1.0.2u
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.39-log
client_version: mysqlnd 7.4.30
max_allowed_packet: 1073741824
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/wwwroot/gardencrafted.com/wp-content
WP_PLUGIN_DIR: /www/wwwroot/gardencrafted.com/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### neve ###

api: Yes
child: No
customizer_css: /*Hide Time & Date on Related Articles*/

/* li.meta.author.vcard::after {
	display: none;
}

*/
/*
li.meta.date.posted-on  {
	display: none;
}
*/

### wp_mail_smtp ###

version: 3.5.2
license_key_type: lite
debug: No debug notices found.
lite_install_date: Sep 27, 2022 @ 10:52pm
    Shahin

    (@skalanter)

    1 year, 6 months ago

    Hello @hellog00dbye,

    Thank you for reaching out to us,
    It seems you have changed the theme.

    Please create a staging website on your server from the current website, and share the staging website’s system environment information as a code or on the https://pastebin.com/ link and share site link.

    If you want to create a staging site on your own, then you can use the following plugin: https://wordpress.org/plugins/wp-staging/.

    Note: Please deactivate all cache plugins on the staging website.

    Please keep us posted.
    Best Regards

    javachinna

    (@javachinna)

    1 year, 6 months ago

    I have faced the same issue. After hours of analysis, I found out that EZOIC LEAP optimization settings caused this issue. I’m using EZOIC for serving ads. So, after turning off the “Script Delay” settings, it worked again. I hope it helps someone.

Viewing 8 replies - 1 through 8 (of 8 total)
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