Support » Theme: OceanWP » Mobile Menu isn’t working

  • Resolved greatdee

    (@greatdee)


    Hi,
    I’ve read all the topics about it and didn’t find any solution.
    Mobile menu is visible, but when I click on it it only adds /# to the url and then nothing happens.
    I deactivated all plugins and by activating it one by one I figured out that the plugin respnosible for this is “Ocean Extra”. Then I deactivated all plugins and mobile menu worked perfectly fine. Then I activated Ocean extra only and it stopped working, so Ocean Extra is definetly guilty. What should I do now?
    At the moment Ocean Extra is disabled, so the menu works but the site looks different now and I need Ocean Extra to make it look exactly as I like.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • Theme Author oceanwp

    (@oceanwp)

    Hello, activate Ocean Extra, go to Theme Panel > Scripts & Styles, click Save Changes, then clear your cache. Tell me if it solves the issue.

    Thread Starter greatdee

    (@greatdee)

    No it didn’t.

    Thread Starter greatdee

    (@greatdee)

    But wait, now I activated all js scripts and in scripts&styles and it seems to work… But I don’t need a half of that scripts.

    Thread Starter greatdee

    (@greatdee)

    Nope, sorry. Turning them on messed up the header completly… I don’t know what to do…

    Theme Author oceanwp

    (@oceanwp)

    Can you disable your scripts and show me the issue?

    Thread Starter greatdee

    (@greatdee)

    Ok, this is how it looks with Ocean Extra on, and all js deactivated.

    Theme Author oceanwp

    (@oceanwp)

    Do you have a cache plugin on your site? Because I see the default JS file not the JS file generated when you disable a script in Scripts & Styles.

    Thread Starter greatdee

    (@greatdee)

    No I don’t. Can I contact you via email? I could give you access to my admin area.

    Theme Author oceanwp

    (@oceanwp)

    Yes, create directly a pre-purchase ticket by mentioning this topic, it will be simpler πŸ™‚

    Thread Starter greatdee

    (@greatdee)

    Ok, so I wrote to you through pre-purchase ticket.

    Theme Author oceanwp

    (@oceanwp)

    I have answered to your ticket πŸ™‚

    Thread Starter greatdee

    (@greatdee)

    I didn’t get any response. I still have the problem unsolved.

    Theme Author oceanwp

    (@oceanwp)

    Hi, you didn’t receive my answer from your ticket?
    I have answered right away after you yesterday πŸ™‚

    Thread Starter greatdee

    (@greatdee)

    I got only one, that you cannot log in, then I sent you another password and then sent another message asking if you managed to log in and to find any solution.

    Theme Author oceanwp

    (@oceanwp)

    Can you re-send me your message because I receive nothing.

Viewing 15 replies - 1 through 15 (of 25 total)
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