Title: Mobile Menu doesn’t open on Android
Last modified: June 1, 2017

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# Mobile Menu doesn’t open on Android

 *  Resolved [chickatysplit](https://wordpress.org/support/users/chickatysplit/)
 * (@chickatysplit)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/mobile-menu-doesnt-open-on-android/)
 * Hi there,
 * The mobile menu dropdown won’t open at all on Android devices. Our website is
   [http://www.intranetconnections.com](http://www.intranetconnections.com)
 * Any help would be greatly appreciated!
 * Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Peter Featherstone](https://wordpress.org/support/users/peterfeatherstone-1/)
 * (@peterfeatherstone-1)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/mobile-menu-doesnt-open-on-android/#post-9191272)
 * Hi there,
 * I’m afraid I don’t have an android device to check on but I don’t see any reason
   why it would work on other devices and not Android.
 * Is it a particularly old device or old browser you are using?
 * Peter
 *  Thread Starter [chickatysplit](https://wordpress.org/support/users/chickatysplit/)
 * (@chickatysplit)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/mobile-menu-doesnt-open-on-android/#post-9191348)
 * I don’t have an Android device either, but two users have told us that doesn’t
   work on their phones. So I have been testing on [http://www.browserstack.com](http://www.browserstack.com),
   it allows you test on all Android devices.
 * It seems as if the menu doesn’t open on any of them, including Samsung, Google,
   and LG phones. I have tried testing on a couple of the newest phone versions,
   with up to date versions of Chrome and Firefox browsers.
 * It seems to work fine on iOS devices, so I am kind of stumped.
 *  [Peter Featherstone](https://wordpress.org/support/users/peterfeatherstone-1/)
 * (@peterfeatherstone-1)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/mobile-menu-doesnt-open-on-android/#post-9191452)
 * Hi there,
 * I just signed up for the free trial at browserstack and you can see the issue
   immediately.
 * There are 2 big red notifications on the DEVTOOlS tab which when clicked on provide
   the exact errors:
 * Uncaught TypeError: Cannot read property ‘prototype’ of undefined
    at [http://www.intranetconnections.com/:274:20](http://www.intranetconnections.com/:274:20)
   at dispatch ([http://www.intranetconnections.com/wp-includes/js/jquery/jquery.js?ver=1.12.4:3:12444](http://www.intranetconnections.com/wp-includes/js/jquery/jquery.js?ver=1.12.4:3:12444))
   at r.handle ([http://www.intranetconnections.com/wp-includes/js/jquery/jquery.js?ver=1.12.4:3:9173](http://www.intranetconnections.com/wp-includes/js/jquery/jquery.js?ver=1.12.4:3:9173))
 * Uncaught TypeError: Cannot read property ‘prototype’ of undefined(…) on Line 
   274 of index
 * Have you tried deactivating other plugins and your theme to see if it is actually
   a problem with my plugin and not being caused by something else as it looks like
   above?
 * Peter

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Mobile Menu doesn’t open on Android’ is closed to new replies.

 * ![](https://ps.w.org/responsive-menu/assets/icon-256x256.png?rev=1782326)
 * [Responsive Menu - Create Mobile-Friendly Menu](https://wordpress.org/plugins/responsive-menu/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/responsive-menu/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/responsive-menu/)
 * [Active Topics](https://wordpress.org/support/plugin/responsive-menu/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/responsive-menu/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/responsive-menu/reviews/)

## Tags

 * [android](https://wordpress.org/support/topic-tag/android/)
 * [menu](https://wordpress.org/support/topic-tag/menu/)
 * [mobile](https://wordpress.org/support/topic-tag/mobile/)

 * 3 replies
 * 2 participants
 * Last reply from: [Peter Featherstone](https://wordpress.org/support/users/peterfeatherstone-1/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/mobile-menu-doesnt-open-on-android/#post-9191452)
 * Status: resolved