Support » Plugin: Header Footer for Beaver Builder » Mobile Menu – Cache issue

  • We’ve used BB and BB Header & Footer on a few sites, and after a while.. it seems ever so often on the desktop site – the mobile menu appears. It mostly happens when someone would go into the template and update something and update the site. Then the desktop version of the nav appears broken. I know that when you clear the BB cache it then fixes, however this also happens on the client side. Which is kind of annoying.

    If the only process is to fix, is constantly clear the BB cache I’m going to have to find another way to implement headers and footers.

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jzieglerdesign,

    Would you mind opening a support ticket so that we can have a proper look at your issue?

    Regards,
    Sweta

    I have the same issue on several sites. I’ll also open a support ticket.

    We have been experiencing the EXACT same issue, and it’s leading us to move to different methods for implementing headers. In our case, it is using this plugin with the Beaver Builder Theme/Child. Sometimes the trigger is just a menu update.

    One clue you should investigate: I’ve seen PHP errors that make me think that a server-side cache used by many shared hosting providers (Endurance Page Cache) that is added as a must-use plugin is trying to send the header twice. I don’t know if this is a cause or an effect – but I’m fairly sure it’s related.

    Here’s the error log item (i’ve removed the account name for privacy) that was the only PHP error recorded yesterday when I had this issue on one of our sites. This one is on GoDaddy, but the same has happened on Bluehost:

    [27-Jan-2020 16:06:11 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_user_logged_in() in /home/accountnamehere/public_html/wp-content/mu-plugins/endurance-page-cache.php:721
    Stack trace:
    #0 /home/accountnamehere/public_html/wp-content/mu-plugins/endurance-page-cache.php(760): Endurance_Page_Cache->is_cachable()
    #1 /home/accountnamehere/public_html/wp-includes/class-wp-hook.php(288): Endurance_Page_Cache->finish(”)
    #2 /home/accountnamehere/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
    #3 /home/accountnamehere/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /home/accountnamehere/public_html/wp-includes/load.php(947): do_action(‘shutdown’)
    #5 [internal function]: shutdown_action_hook()
    #6 {main}
    thrown in /home/accountnamehere/public_html/wp-content/mu-plugins/endurance-page-cache.php on line 721

    • This reply was modified 1 year, 2 months ago by AUMW-Jay.
    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @aumw-jay,

    Thanks for reaching out to us!

    Can you please open a support ticket to us so that we can have a proper look at your issue and provide you a proper solution?

    Regards,
    Leena

    We did submit a ticket, will respond there.

    • This reply was modified 1 year, 2 months ago by AUMW-Jay.
Viewing 5 replies - 1 through 5 (of 5 total)
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