Support » Plugin: Blocksy Companion » Mobile Header all screwed up!

  • Resolved yhsh

    (@yhsh)


    I notice that the search and menu functionality of the mobile header no longer works. Result, the site is broken for mobile visitors with search and menu button that does nothing.

    Desktop works fine, but the mobile header uses a ‘trigger’ to load an ‘offcanvas menu’ but that stuff just doesn’t work. It DID work before, but I guess the constant updates constantly break stuff.

    I need this to work since most users these days use a stupid phone.

    Pls help!

    • This topic was modified 10 months, 1 week ago by yhsh.
    • This topic was modified 10 months, 1 week ago by yhsh.
    • This topic was modified 10 months, 1 week ago by yhsh.

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • Thread Starter yhsh

    (@yhsh)

    I gave ‘confirmation’ on all three points as requested almost SIX days ago in the post copied below. Please reply. Thank you.
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    ` Sure.

    > I’m re-enabling cloudflare because disabling it is NOT AN OPTION. Logically?

    Yes, obviously. And everything does work properly with any caching solution out there.

    > As said, I just ‘re’ activated cloudflare. The theme SHOULD work fine with it

    Yes, and it does.

    But, after taking a closer look on your site, it looks like you are missing a crucial piece that is needed for displaying Blocksy’s popups — the .ct-drawer-canvas container.

    Your site: https://cln.sh/JGGF92
    A site where everything is normal: https://cln.sh/MU1BX0

    This signals that something among this happens on your site:

    1. You’ve edited main theme files and now the drawer canvas container is not in the output of the footer
    2. You have a child theme that overrides theme files, causing the same issue as with #1
    3. You have some plugins that try to intercept theme’s header/footer templates and make changes to them. From our past experiences, there is quite a big number of them that usually do this.

    To find a solution to your problem, we will need a confirmation on all 3 points above from you. For #3 we need a full list of your active plugins. And please, let us know if you made significant changes from a child theme (or in the parent theme).

    Waiting for more feedback from you so that we can get this situation fixed for you.

    All the best.

Viewing 16 replies (of 16 total)
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