Title: Mobile Error: Document not loading
Last modified: May 8, 2024

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# Mobile Error: Document not loading

 *  Resolved [wpluckyuser](https://wordpress.org/support/users/wpluckyuser/)
 * (@wpluckyuser)
 * [2 years ago](https://wordpress.org/support/topic/mobile-error-document-not-loading/)
 * The uploaded document cannot be loaded in mobile browsers (tested on iOS in Safari&
   Chrome):
 * Error message says: “ERROR: Set a Valid Document Source”.
 * In desktop browsers the document loads without any issues.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-error-document-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [DearHive](https://wordpress.org/support/users/dearhive/)
 * (@dearhive)
 * [2 years ago](https://wordpress.org/support/topic/mobile-error-document-not-loading/#post-17742925)
 * Hi,
 * You are using WP-rocket to lazy-load/delay scripts. So the script is not registered
   when the flipbook is created.
 * Make sure your exclude the following script class in JS exclusion of WP-Rocket
 * `df-shortcode-script`
 * [https://docs.wp-rocket.me/article/1349-delay-javascript-execution#troubleshoot](https://docs.wp-rocket.me/article/1349-delay-javascript-execution#troubleshoot)
   
   Best Regards,DearHive
 *  Thread Starter [wpluckyuser](https://wordpress.org/support/users/wpluckyuser/)
 * (@wpluckyuser)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/mobile-error-document-not-loading/#post-17765940)
 * Thank you, that solved the problem! 👍

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Mobile Error: Document not loading’ is closed to new replies.

 * ![](https://ps.w.org/3d-flipbook-dflip-lite/assets/icon-128x128.gif?rev=3175518)
 * [Dear Flipbook - PDF Flipbook, 3D Flipbook, PDF embed, PDF viewer](https://wordpress.org/plugins/3d-flipbook-dflip-lite/)
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## Tags

 * [browser](https://wordpress.org/support/topic-tag/browser/)
 * [loading](https://wordpress.org/support/topic-tag/loading/)
 * [mobile](https://wordpress.org/support/topic-tag/mobile/)

 * 2 replies
 * 2 participants
 * Last reply from: [wpluckyuser](https://wordpress.org/support/users/wpluckyuser/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/mobile-error-document-not-loading/#post-17765940)
 * Status: resolved