Support » Theme: Sketch » Mobile Different from Desktop View – Urgent Please

  • Resolved gloriawrites

    (@gloriawrites)


    Been trying to work this out for weeks: how can I change the (wrong) image of the laughing couple on the mobile version?

    And How can I get the mobile to show up as it looks on the desktop, and not give viewers the choice at the bottom of the mobile pages that switches to the wrong version?

    I’d appreciate anyone’s help, Thanks,
    Gloria Silk

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi there!

    I’m not sure what you mean as I see your site the same way on the desktop and on the mobile. I think you may be referring to the AMP version of your site. Can you please share screenshots of what exactly do you see on your end and what are you trying to change? You can use an online tool for that (such as https://snipboard.io/), and add the link to your reply.

    Thank you fresatomica for your fast response,

    In the dashboard, customize page, where the mobile and desktop pics are different.

    https://www.dropbox.com/s/v80msixa72b9nwa/yrw1%20mobile.png?dl=0
    https://www.dropbox.com/s/z5m8tbp7ow00fa0/yrw2%20desktop.png?dl=0

    Yes, the mobile shows correctly now, but how and where can I change the ‘wrong’ image on the customize page?

    Also, where can I update the link “Yourrelationshipwhisperer.com” in the footer (see image 3)?
    https://www.dropbox.com/s/io5c5xf15sicx6x/YRW%20wrong%20link.png?dl=0

    Thanks again, much appreciated
    Gloria Silk, Author

    I do not understand which image you want to change? And do you want the same header image on both mobile and desktop views?

    Hi there,

    If you need support for the Convac Lite theme being used on your site, please try posting your questions in the dedicated support forum for that theme at https://wordpress.org/support/theme/convac-lite/

    The forum this thread has been posted in only provides support for the Sketch theme by Automattic.

    Just to note: Judging by the footer of the theme, it looks like the site has been designed by a third-party, and core files in the theme have may been edited without the use of a child theme. If you hired a designer create this site, you could also try contacting them for support.

    And How can I get the mobile to show up as it looks on the desktop, and not give viewers the choice at the bottom of the mobile pages that switches to the wrong version?

    In Plugins > Installed Plugins, please try disabling WP Touch, then check if the issue persists. This plugin shows mobile visitors a different theme/version of your site.

    Thank you, lizkarkoski and Gary,
    I’d reached out to the Convac Lite people on WordPress.org last year and didn’t get any response.

    Mobile version: I created the site and my experience is limited. When I deactivated WPTouch the issue disappeared. Thank you so much.

    Last line: Author of From Hello to Forever Together YourRelationshipWhisperer
    As a last favor, would you please let me know where I may be able to find the text/content for the very last line – In my footer I only see the copyright details, ending in Tanya Freedman. When I’m ‘inspecting’ I don’t know what I’m looking at. Thank you so much again and have a lovely weekend.

    If the theme developer didn’t reply to your thread, you could try contacting them at their own site, but it could be the case that the theme is no longer supported.

    https://sketchthemes.com/

    When I deactivated WPTouch the issue disappeared. Thank you so much.

    Excellent, glad this issue is sorted πŸ™‚

    For the footer credits, it looks like the footer.php file in theme might have been edited directly. Please:

    • Try going to Appearance > Editor
    • Select the Convac Lite theme from the drop-down menu on the right of the screen
    • Select the footer.php from the template files
    • Check if the text and HTML you wish to change is there

    If the link you wish to edit is there, there are a 3 methods you can use to change it, depending on your preference.

    Method 1: The simplest option is to directly edit the text, then click the save button. Editing core files like this isn’t usually recommended because if the developer updates the theme, edits made to core files will be overwritten.

    However, this theme hasn’t been updated in over 2 years, so it might be the case that the theme won’t be updated in future. You can choose this option, but there is a small risk.

    Method 2: The generally recommended method is to create a child theme to replace the footer.php with your own edited version that contains your custom link. This requires some technical knowledge of PHP.

    https://developer.wordpress.org/themes/advanced-topics/child-themes/

    Method 3: A plugin can be used to search for the link/HTML you wish to change, which can then be replaced:

    https://wordpress.org/plugins/remove-footer-credit/

    Thank you so much again and have a lovely weekend.

    You’re welcome, I hope you enjoy your weekend πŸ™‚

    I just saw this, thank you so much, Gary, you’ve been invaluable. All the best.

    You’re welcome πŸ™‚

Viewing 8 replies - 1 through 8 (of 8 total)
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