Mobile: Datepicker overlaps content + Radio/Options not clickable for multiple u

  • Resolved John Zheng

    (@glacsite)


    1 month, 3 weeks ago

    Hello Forminator Team,

    Thank you again for your earlier reply.

    I would like to reopen this issue because it is still happening, and it is affecting multiple patients — not just my own device.

    There are two main problems:

    1️⃣ Radio buttons / selectable options not clickable on mobile

    Several patients have reported that certain selectable fields (radio buttons and choice options) are not clickable on their phones.

    Although support mentioned that testing on Android did not replicate the issue, I have now had multiple patients experience the same problem on different devices.

    So this does not appear to be a single-device issue.

    When users tap the options:

    • Nothing happens
    • The selection does not activate
    • It appears as if something is blocking the click

    2️⃣ Datepicker calendar overlay problem (z-index / stacking issue)

    When users tap the date field:

    • The calendar expands
    • But it overlaps other page content
    • The background text is visible through it
    • It appears semi-transparent
    • The calendar does not fully block the content underneath

    It looks like a stacking context / z-index issue where the datepicker is not properly layered above surrounding elements.

    This creates:

    • Visual confusion
    • Possible click interference
    • A broken user experience on mobile

    The calendar should:

    • Fully appear above other content
    • Not allow underlying text to show through
    • Not interfere with tapping or scrolling

    Additional Information

    • This is happening on mobile devices.
    • Multiple real patients have encountered it.
    • It affects usability and form completion rate.
    • It is not isolated to one browser or one phone.

    If needed, I can provide:

    • Screenshots
    • Screen recordings
    • The page URL privately

    Could you please re-test this carefully with attention to:

    • Mobile stacking behavior
    • z-index conflicts
    • Overlay transparency
    • Touch interaction with radio inputs

    Thank you very much for your help. I truly appreciate your continued support.

    John

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    1 month, 3 weeks ago

    Hello @glacsite

    The issues you are experienced can’t be replicated in general when using a form in a mobile device. I understand this may be complicated but yes, we will require more information about what’s happening on the forms you have in your site, so we can find the cause of these issues.

    Could you please provide us with .zip file of the exported form, so we can test this further on our end? You can go to Forminator -> Forms, open the menu of the form, and select “Export”, you will be able to download a file that contains the data to export that form to another site.

    Please upload that file to any file sharing service like GDrive or Dropbox and send us the download link to this email address: wpsupport@incsub.com

    Subject: ATTN: WPMU DEV support – wp.org

    Please send:
    – Link to your WordPress site
    – Download link to file
    – Link back to this thread for reference (https://wordpress.org/support/topic/topic-title/)
    – Any other relevant URLs/info. You can share us the page where the form is located.

    To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.

    Kind regards,
    Jair.

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    1 month, 2 weeks ago

    Hello @glacsite,

    We haven’t heard from you for a while, so I’m marking this thread as resolved.

    In case the issue persists, please feel free to reopen the thread, and send the form export to us for further troubleshooting, as was suggested by Jair.

    Best Regards,
    Dmytro

Viewing 2 replies - 1 through 2 (of 2 total)

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