Title: Mobile compare problem
Last modified: November 10, 2021

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# Mobile compare problem

 *  Resolved [themeskysupport](https://wordpress.org/support/users/themeskysupport/)
 * (@themeskysupport)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/mobile-compare-problem-2/)
 * Hi,
 * My customer uses the YITH WooCommerce Compare plugin. But it does not work on
   the mobile. When they click on the compare icon on the mobile, it will open the
   new tab to display the compare table but it always displays as the same as [the screenshot](https://prnt.sc/1yyo6p3).
   Although, the product still exists. Please check it for me.
 * Best regards,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-compare-problem-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [crodriguez1991](https://wordpress.org/support/users/crodriguez1991/)
 * (@crodriguez1991)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/mobile-compare-problem-2/#post-15072369)
 * Hello,
 * Thanks for contacting us and I hope you’re doing well 😀
 * I checked your site and seems the popup iframe is cached. I checked and I get
   the same problem also on my desktop so seems the problem is not related only 
   with mobile.
 * Maybe it’s a conflict between your theme or other plugin.
 * I suggest you to make a test and disable all plugins and leave only WooCommerce
   and YITH WooCommerce Compare. If you get the same result, try to switch your 
   theme to a default theme like TwentySixteen and try again.
 * Please, try this solution and let me know if you get the same problem.
 * Have a good day.
 *  Thread Starter [themeskysupport](https://wordpress.org/support/users/themeskysupport/)
 * (@themeskysupport)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/mobile-compare-problem-2/#post-15097896)
 * Hi the support team,
 * The issue is related specifically to varnish caching. If you can provide paths,
   cookies, or arguments to exclude for the feature to function properly then we
   can have that excluded on our end. You can a comprehensive list of recommended
   cache exclusions used for Yith in general.
 * We tested the site in a version without cache and it worked. So the issue is 
   the cache and the hosting company needs to know what to disable.
 * Best regards,
 *  Plugin Support [Andrea Grillo](https://wordpress.org/support/users/agengineering/)
 * (@agengineering)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/mobile-compare-problem-2/#post-15104022)
 * Hi [@themeskysupport](https://wordpress.org/support/users/themeskysupport/)
 * if you’re using a cache system, please exclude from cache the comparison page
   and any page which include a comparison table. In additional exclude also any
   link that has query string action=’yith-woocompare-view-table’ and the cookie
   yith_woocompare_list
 *  [crodriguez1991](https://wordpress.org/support/users/crodriguez1991/)
 * (@crodriguez1991)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/mobile-compare-problem-2/#post-15213591)
 * We are going ahead and marking this issue as resolved due to inactivity. If you
   require any further assistance please create a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Mobile compare problem’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-compare/assets/icon.svg?rev=3042935)
 * [YITH WooCommerce Compare](https://wordpress.org/plugins/yith-woocommerce-compare/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-compare/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-compare/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-compare/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-compare/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-compare/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [crodriguez1991](https://wordpress.org/support/users/crodriguez1991/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/mobile-compare-problem-2/#post-15213591)
 * Status: resolved