Mobile background issue

  • Resolved Andre

    (@naturheilmittel)


    4 years, 8 months ago

    Hi,

    I like the plugin very much, there’s only one issue with the mobile background colour. As you can see, the Quiz background on desktop is white (https://schoepferinsel.com/zirbeldruesen-test/). On mobile it always shows a deep grey. I tried everything with the settings. Is there maybe a custom css code to set it white on mobile or something else I could do?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author ays-pro

    (@ays-pro)

    4 years, 8 months ago

    Hi @naturheilmittel ,

    Thank you for the topic.
    I am sorry for my late reply.

    I just checked it and it works properly for desktop and mobile (with white background).

    Please let me know the issue has been resolved or not?

    Thanks

    Thread Starter Andre

    (@naturheilmittel)

    4 years, 8 months ago

    Hi,

    thanks for the answer. The problem is still not solved in my case. The mobile version still shows it in grey.

    Thanks for helping me.

    Plugin Author ays-pro

    (@ays-pro)

    4 years, 8 months ago

    Hi @naturheilmittel ,

    Thank you for your reply.
    Do you have any cache plugin on your website?
    If so, please clear the cache and try again.
    Also please try to open the page with another mobile device.

    We have tested your website with different devices and OS and it shows with white background.

    Thanks in advance.

    Plugin Author ays-pro

    (@ays-pro)

    4 years, 7 months ago

    Hi Andre,

    Hope you are doing well.
    Just want to check whether the problem persists on your end or it is resolved now?

    Thanks in advance.

    Thread Starter Andre

    (@naturheilmittel)

    4 years, 7 months ago

    Hi,

    thank you very much for your reply. Yes I got a cache plugin and I vleared the cache. But it shows it still in grey, I tried different devices.

    Hm, not sure what’s the matter..

    Best regards

    Andre

    Plugin Author ays-pro

    (@ays-pro)

    4 years, 7 months ago

    Hi Andre,

    Thank you for your reply and sorry for my late reply.
    I didn’t notice your message.

    Could you please send us a screenshot for understanding the possible cause of the issue?
    It still works for us and we couldn’t find the issue.

    Also, you can contact our support team via this form for fast assistance.

    Thank you for cooperation.

    Plugin Author ays-pro

    (@ays-pro)

    4 years, 7 months ago

    Hi Dear Andre,

    We finally found the cause of the issue.
    Your theme added background-color:rgba(0,0,0,.1) to form tags.

    Here is the solution:
    Please add this code to the Custom CSS option of the Quiz Styles settings:

    form[id^="ays_finish_quiz_"] {
    background-color: initial !important;
}

    Clear cache and try again.

    Thread Starter Andre

    (@naturheilmittel)

    4 years, 7 months ago

    Hello my friend,

    it perfectly worked. Thank you so much for your help!

    All the best,

    Andre

    Plugin Author ays-pro

    (@ays-pro)

    4 years, 7 months ago

    Thank you for informing us.

    I am happy to hear that the issue is resolved.

    Have a nice day.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Mobile background issue’ is closed to new replies.