Title: Mobile App auth Two-Factor does not work
Last modified: May 5, 2025

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# Mobile App auth Two-Factor does not work

 *  Resolved [rkp](https://wordpress.org/support/users/melonmedia/)
 * (@melonmedia)
 * [1 year ago](https://wordpress.org/support/topic/mobile-app-auth-two-factor-does-not-work/)
 * Hi there,
 * After installing Solid Security basic and trying to activate the two-factor Mobile
   App method I see following screen: [https://ibb.co/GQd0PmcC](https://ibb.co/GQd0PmcC)
 * After I was successful in activating it – as you can see – I can only skip the
   2-FA step and not continue. I use Microsoft’s Authenticator for authentication.
   
   But if I go with the Email method everything seems to work well.
 * Can you help fixing the issue?
 * Many thanks!
 * Rob
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-app-auth-two-factor-does-not-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [12 months ago](https://wordpress.org/support/topic/mobile-app-auth-two-factor-does-not-work/#post-18466039)
 * Hi Rob,
 * Glad you reached out to us!
 * At this point, Solid Security does not allow you to select the Mobile App method
   as the sole active 2FA method. This is a precautionary measure in case you’d 
   lose access to your mobile or when this method gets invalid.
 * Kindly activate a second 2FA method to go with Mobile App so that you can proceed
   with the 2FA Onboarding process.
 * I hope this helps, and let me know if you have further questions.

Viewing 1 replies (of 1 total)

The topic ‘Mobile App auth Two-Factor does not work’ is closed to new replies.

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 * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
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 * 1 reply
 * 2 participants
 * Last reply from: [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * Last activity: [12 months ago](https://wordpress.org/support/topic/mobile-app-auth-two-factor-does-not-work/#post-18466039)
 * Status: resolved