Support » Accessibility » Mobile Accessibility Unclear

  • I just launched my site a few days ago and have been working on setting up various Google tools since. Google Search Console alerted me that my site has these accessibility issues for mobile devices:
    – Text too small to read
    – Clickable elements too close together
    – Content wider than screen

    I checked the site with the Google’s Mobile-Friendly Test tool, and here’s the screenshot it produces:
    It looks terrible! : ) I think I can see all three of the issues mentioned on this page.

    Meanwhile, when I use the WordPress Customizer on mobile view, everything looks fine:

    I don’t have a cellphone, so I can’t check how it actually looks on a device. A friend tested it a few days ago and mentioned that it looked fine.

    At this point I’m wondering whether there actually is an issue (possibly only on certain types of devices?). If so, how might I fix it, since what I see on WordPress is different from the Google report? If not, how can I get Google to see what real mobile users are seeing so it doesn’t flag my site as inaccessible?

    The page I need help with: [log in to see the link]

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  • Thread Starter wieand


    In case it’s relevant, my theme is OceanWP.

    Thread Starter wieand


    Here’s a strange update:

    Without changing anything, I tested the page again today with the Mobile-Friendly Test tool, and it reported that the page was mobile friendly. I then tried to validate the fixes in Google Search Console, and there it told me it was still broken. I double-checked with the Mobile-Friendly Test tool, and this time it reported that the page was mobile unfriendly. I’m baffled about why it’s testing unreliably.

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