.mo translation file not working after updating woocommerce to version 3.5.1

  • Resolved nmm4829

    (@nmm4829)


    7 years ago

    Hi
    i recently updated the woocommerce to version 3.5.1 and now when i customize new .mo file ( woocommerce-fa_IR.mo) located in wp-content/languages/plugins, doesn’t work.

    even when i upload previously customized mo file to wp-content/languages/plugins doesn’t work.

    any help ?

    • This topic was modified 7 years ago by nmm4829.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    7 years ago

    Hey there,

    You’re using the correct locations, so it sounds like something is preventing changes. I’m wondering if you’re using any kind of caching that may cause trouble here.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter nmm4829

    (@nmm4829)

    7 years ago

    Hi thanks. this is the parts of the report which may be useful :

    `
    ### WordPress Environment ###

    WC Version: 3.5.1
    Log Directory Writable: ✔
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 280 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: fa_IR
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.0.9 – php 7.2 is recommended
    PHP Post Max Size: 100 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.60.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: 5.6.41
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ❌ wp_remote_post() 403 unsuccessful. please contact your web service provider
    Remote Get: ❌ wp_remote_get() 200 unsuccessful. please contact your web service provider

    ### Database ###

    WC Database Version: 3.5.1
    WC Database Prefix: pr_
    ### Post Type Counts ###

    acf: 1
    acf-field: 3
    acf-field-group: 1
    attachment: 700
    custom_css: 1
    ditty_news_ticker: 2
    dokan_announcement: 1
    footer: 1
    forum: 1
    instructor: 3
    nav_menu_item: 31
    oembed_cache: 4
    page: 50
    post: 44
    product: 40
    product_variation: 458
    revision: 135
    service: 4
    shop_coupon: 5
    shop_order: 273
    sp_tfree_shortcodes: 1
    spt_testimonial: 7
    testimonial: 11
    vc_grid_item: 1
    wd_popup: 1
    wpm-testimonial: 1
    yith-wcbm-badge: 2
    ywtm_tab: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (28) ###
    Custom Related Products for WooCommerce: توسط Scott Nelle – 1.3 – با نسخه فعال ووکامرس تست نشده است

    ووکامرس فارسی: توسط ووکامرس فارسی – 3.5.0 – با نسخه فعال ووکامرس تست نشده است
    Woo Checkout Field Editor Pro: توسط ThemeHiGH – 1.2.9 – با نسخه فعال ووکامرس تست نشده است
    WooCommerce Show Attributes: توسط Isabel Castillo – 1.6.4 – با نسخه فعال ووکامرس تست نشده است
    ووکامرس: توسط اتوماتیک –
    WPB WooCommerce Show Sales Numbers: توسط wpbean – 1.0.1 – با نسخه فعال ووکامرس تست نشده است

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: IRT (تومان)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### Theme ###

    Name: kuteshop child
    Version: 1.0.0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Kuteshop
    Parent Theme Version: 3.1.9
    Parent Theme Author URL: http://kutethemes.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: kuteshop-child/woocommerce/content-product.php نسخه – تاریخ گذشته است . نسخه اصلی هست 3.4.0
    kuteshop-child/woocommerce/emails/customer-completed-order.php
    kuteshop-child/woocommerce/emails/email-downloads.php نسخه – تاریخ گذشته است . نسخه اصلی هست 3.4.0
    kuteshop/woo-templates/quantity-input.php
    kuteshop-child/woocommerce/myaccount/dashboard.php
    kuteshop-child/woocommerce/order/order-downloads.php
    kuteshop-child/woocommerce/single-product-reviews.php

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    7 years ago

    Thanks for sharing that information! However, it helps to include the whole log – I don’t know what you’ve stripped out, and it may have been relevant.

    I recommend trying the translations with Loco Translate – that’ll help make sure the files are in exactly the right place and will allow for quick tests.

    Thread Starter nmm4829

    (@nmm4829)

    6 years, 12 months ago

    sorry but be sure none of theme are relevant to this issue.
    things such as name of the database and tables and their size , number of posts, theme information and similar things which I’ve omitted, are not related to my problem.

    • This reply was modified 6 years, 12 months ago by nmm4829.
    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 12 months ago

    Hey there!

    It’s difficult to know what’s stripped out, and if it may have an impact. In this case, it doesn’t sound like it does, but good to know for future reference.

    Did things work out with Loco Translate?

Viewing 5 replies - 1 through 5 (of 5 total)

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