Support » Plugin: WooCommerce Eway Gateway » Mixed results, with issues

  • inspired888

    (@inspired888)


    Since switching to eWay via this plug-in, we’ve had numerous customers complain about not being able to make payment. It’s not affecting everyone, as orders are still rolling in from other customers.

    The plug-in causes a number of errors that show up in the server error logs.

    What’s worse, is after disabling the plug-in I can’t for the life of me get it to stop loading its assets on the checkout. Have disabled Cloudflare caching, cleared server level caching, cleared WordPress level caching (all 15 plus times), and it still loads its assets during checkout. Not something I’ve ever come across before. It’s seems impossible to get this plug-in to go away. Next I’ll have to delete it, to see if it then stops affecting our checkout. Very odd.

    I prefer the eWay implementation from WebAware. However, we could use that as it was supported by a checkout plugin we use (FunnelKit), so we had to switch to this buggy eWay plugin. Now looking at dropping eWay entirely due to the issues with this plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @inspired888,

    I am sorry to hear that you had some issues when using the eWay plugin. We will happy to forward your concerns to the development team to see how it can be resolved.

    Please open a ticket with us about this issue and one of our Happiness Engineers will respond to you right away.

    Do have a nice day!

Viewing 1 replies (of 1 total)
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