Hi @liliweya,
on certain countries:
Can you specify which countries are triggering this error for you? The billing country field is enabled on your site?
This error could be caused by a potential plugin or theme conflict.
Which theme are you using? Could you please also give it a try with the regular WooCommerce checkout shortcode, in case you are using any custom checkouts, e.g. from the Divi theme?
You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.
Here’s a guide that explains the steps in more detail: How to test for conflicts
Please let us know how this works out for you.
Thanks!
Kind regards,
Niklas
Hello,
To answer your questions :
– certain countries = Saint Martin, Saint Barthelemy
These are french territories in Carrabeans.
I have made a test with another french territory : La reunion, it works well, because the field Area/Department is removed while on my issue it is still active and must be filled.
– for billing countries : on my woocommerce settings, I can sell to ALL countries
– Theme : UNCODE by Undsgn
– Plugin/theme conflict : I couldn’t find any conflict on my test, the issue still here.
I’ve already took orders in these geographic area with paypal standard, but none since I switch to woocommerce paypal payment. I missing business…
What’s your point on view on this ?
no anymore suggestions please ??
