Missing Variation

Resolved jimk1416
(@jimk1416)

1 year, 3 months ago

I have 2 attributes and using them both for variations.
Size – 18 inches, 20 inches, 22 inches.
Stain – Flax, Golden, Java
If I add them by “creating variations from attributes” I end up with every single configuration. And its a long list.
Ex. 18 inches / Flax
18 inches / Golden, etc
Both variations show up in PayPal correctly this way.

But, since every size is available in every stain it’s easier to manage prices if I add them by “Add variation” and repeat that once for each size. Then I can set the options as:
18 inches / Any stain choice
20 inches / Any stain choice
22 inches / Any stain choice.
But doing it this way only the first variation, Size shows in PayPal.
The stain choice is not shown.
Both variations show in the order details in WooCommerce though.
This is what the Variation configuration look like.

Viewing 6 replies - 1 through 6 (of 6 total)

xue28 (woo-hc)

(@xue28)

1 year, 3 months ago

Hi @jimk1416

Thanks for reaching out!

I replicated the scenario on my personal site, and this is what’s showing on my end:

Product Edit Page:

Single Product page:

Placed the order via Paypal Sandbox Mode:

But doing it this way only the first variation, Size shows in PayPal.
The stain choice is not shown.

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter

jimk1416

(@jimk1416)

1 year, 3 months ago

Hey @xue28
Thank you for looking into this. Here is the information you requested.

Product Edit Page:
https://i.postimg.cc/DZ8xLs9V/product-data.jpg

Single Product page:
https://i.postimg.cc/59HxNRkg/single-product.jpg

Placed the order via Paypal Sandbox Mode:
https://i.postimg.cc/GpXnQF9q/checkout-using-Pay-Pal.jpg

This is the order received:
https://i.postimg.cc/RhyHnJc0/order-received.jpg

This is how PayPal received it:
https://i.postimg.cc/KvQj1HyH/order-received-paypal.jpg

Here is the system report: (I don’t see any error log entries from today)

`
### WordPress Environment ###

WordPress address (URL): https://www.mynewsite.cyclonewebdesign.net
Site address (URL): https://www.mynewsite.cyclonewebdesign.net
WC Version: 7.3.0
REST API Version: ✔</img> 7.3.0
WC Blocks Version: ✔</img> 9.1.5
Action Scheduler Version: ✔</img> 3.4.0
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WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1s

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Max Upload Size: 512 MB
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Multibyte String: ✔</img>
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Remote Get: ✔</img>

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WC Database Prefix: wp_
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Database Index Size: 8.11MB
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### Post Type Counts ###

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### Security ###

Secure connection (HTTPS): ✔</img>
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Pro Addon: by Brainstorm Force – 4.0.1
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### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
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Taxonomies: Product Types: external (external)
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Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #1079 - /my-account/
Terms and conditions: ❌</img> Page not set

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Version: 4.0.x
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Parent Theme Version: 4.0.2
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Overrides: honeymintshelfco/woocommerce/emails/customer-processing-order.php

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Shop country code: US
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Used PayPal Checkout plugin: –
Tracking enabled: ✔</img>

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Complete: 7,584
Oldest: 2023-01-04 14:21:59 -0500
Newest: 2023-01-20 06:50:47 -0500

Pending: 3
Oldest: 2023-01-20 14:11:35 -0500
Newest: 2023-01-23 10:31:21 -0500


### Status report information ###

Generated at: 2023-01-20 06:55:51 -05:00
`

This reply was modified 1 year, 3 months ago by jimk1416.

Plugin Support

Paulo P – a11n

(@paulostp)

1 year, 3 months ago

Hello,

Thanks for sharing the detailed screenshots and the System Status Report.

When you add a product to the cart, WooCommerce is merging the attribute values with the product name in the format product name - attribute1, attribute2.

For example, from this:

To this:

However, it looks like it won’t merge the attribute name if it is set to “Any” in the variation.

Which means, the behavior you’ve reported is not specific to the PayPal Payments extension. The attribute is missing in PayPal because it is not added to the product name in the first place.

I will raise this issue with the developer for investigation but, in the meantime, the workaround would be to add variations for each attribute combination using the Create variations from all attributes option.

I understand that having numerous variations can be harder to manage, so I would recommend you rely on the bulk edit options available for variations whenever possible.