Title: Missing tiles sometimes
Last modified: February 7, 2020

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# Missing tiles sometimes

 *  Resolved [slham16](https://wordpress.org/support/users/slham16/)
 * (@slham16)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/missing-tiles-sometimes/)
 * Sometimes the gallery loads fully and other times it loads with some random tiles
   missing? The tiles that are missing can change each time. Any ideas of what’s
   going wrong? Any help much appreciated, thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-tiles-sometimes%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-tiles-sometimes/#post-12417149)
 * Hello [@slham16](https://wordpress.org/support/users/slham16/),
 * Please rest assured we will get to the bottom of this asap.
    Can you please let
   me know what what hosting do you have? Can you please check your server’s error
   files for this: TimThumb Debug line? And also what PHP version do you have installed?
 * Thank you,
    Mihaela
 *  Thread Starter [slham16](https://wordpress.org/support/users/slham16/)
 * (@slham16)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-tiles-sometimes/#post-12418208)
 * Hello Mihaela,
 * Thank you so much for your reply! 🙂
 * The website is hosted with Hostgator.
 * I have checked my server’s error files and under the heading “Last 300 Error 
   Log messages in reverse order:” nothing is being displayed. Not sure if this 
   is what you mean or not?
 * The version of PHP is 5.4.
 * Hope this helps!
 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-tiles-sometimes/#post-12421359)
 * Could you please reach out to them and ask to update your PHP version?
    WordPress
   recommends having a newer version: [https://wordpress.org/support/article/requirements/](https://wordpress.org/support/article/requirements/)
   Please let me know if updating the PHP version solves this issue. Thank you!
 * Warmly,
    Mihaela
    -  This reply was modified 6 years, 3 months ago by [Miha](https://wordpress.org/support/users/mplusb/).
 *  Thread Starter [slham16](https://wordpress.org/support/users/slham16/)
 * (@slham16)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-tiles-sometimes/#post-12426976)
 * Hi Mihaela,
 * Thanks for getting back to me.
 * They have upgraded the PHP to 5.6 which is what the plugin says it requires.
 * I am still getting the same issue with certain tiles being missing, if you do
   a page refresh it clears this and everything loads, but that’s obviously not 
   ideal.
 * I am not sure if upgraded to PHP 7 will cause issues with some other plugins 
   I am using.
 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-tiles-sometimes/#post-12430775)
 * Hello [@slham16](https://wordpress.org/support/users/slham16/),
 * Thank you for giving this a try and letting me know.
    We have investigated this
   but not sure what could be causing it on your end as it is very weird behavior.
   We have opened a ticket regarding it so our developers can investigate this further
   and address it in a future update. You can follow it here for updates: [https://github.com/MachoThemes/gallery-photoblocks/issues/13](https://github.com/MachoThemes/gallery-photoblocks/issues/13)
 * We sincerely apologize for the inconvenience!
 * Much love,
    Mihaela

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Missing tiles sometimes’ is closed to new replies.

 * ![](https://ps.w.org/photoblocks-grid-gallery/assets/icon.svg?rev=3184340)
 * [Gallery PhotoBlocks](https://wordpress.org/plugins/photoblocks-grid-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/photoblocks-grid-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/photoblocks-grid-gallery/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/photoblocks-grid-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/photoblocks-grid-gallery/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Miha](https://wordpress.org/support/users/mplusb/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/missing-tiles-sometimes/#post-12430775)
 * Status: resolved