Support » Theme: Astra » Missing Theme and Plugin links

  • Resolved Scuttleboss

    (@scuttleboss)


    Hi All-

    I’m assisting a school with several issues related to their current site and theme. I’ve inherited this issue and the original web designers and admins are no longer involved and cannot be reached for assistance. Caveat- most of my experience is with Divi.

    The site is running the current version of WP and the Astra theme. When I go to the left menu in the dashboard, there are no links under Appearance to themes and there is no link to Plug-ins, Users and other important navigation.

    Element is installed and I only know this because I can see the Elementor button.

    I have no access to their servers with means no FTP access.

    Any idea how I can restore the left navigation bar to its proper original settings? I have a screenshot available.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @scuttleboss,

    It looks like the account you are using to log in doesn’t have admin privileges. This is not related to the theme you are using on your site.

    Without access to the hosting and/or FTP I don’t think you will be able to have all those “missing” things back. You don’t even have access to plugins section.

    I am sorry, but I think the only way to have the “missing” things back if by contacting the previous web designer/admin.
    
    I hope that will help. Feel free to reach out to us if you have any further queries.

    Kind regards,
    Herman 🙂

    Ah yes, thanks Herman.

    I was so focused on the design side that I overlooked the Admin privileges.

    Appreciate it!

    Resolved by Herman, thanks.

    Happy can help, @scuttleboss!

    Do let us know if there’s anything else we can help you with.

    Have a nice day and stay safe!

    Kind regards,
    Herman 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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