Support » Plugin: WooCommerce » Missing the Shipping Cost Line only for Smartphones/Mobile version

  • Resolved Richie Gómez

    (@richiegomez)


    I recently experienced some trouble, when users are using smartphones the shipping cost is missing at Checkout page.
    I'm using Divi Theme, a plugin to create custom regions called "Territorios Personalizados" and of course Woocommerce. All is updated and also all other plugins are deactivated to avoid any misconfiguration.
    The sales are configurated just for one country. And the Shipping Zones has no changed because it was working good.
    
    I also test deactivating all plugins but woocommerce and the trouble still there.
    
    All it was working perfect but about a week ago start this problem, now the user who buy our products using a smartphones don't get charged any shipping method.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @richiegomez,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with shipping costs not displaying on smartphone devices.

    By default, the WooCommerce plugin will display the exact same data on both desktop and other smaller screen devices like tablets and smartphones and there is not a different data set outputted for different devices.

    From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

    To see if that is the case we’d initially suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter Richie Gómez

    (@richiegomez)

    Thank you @stuartduff for your reply.

    I did all your recommendations with no success, switch to Storefront theme and deactivate all plugins, still no shipping cost on the responsive mode. These is driving me crazy.

    Do you think there’s something in PHP code making this happen?

    This is a link with the screenshots I took. https://agorashop.online/missing-shipping-cost-on-mobile-version-checkout-page/

    Hi @richiegomez,

    Thanks for letting us know what you tested, and for including screenshots. That is definitely unusual and I’m not entirely sure what might be causing it.

    I tried to take a look at this on your site to see if I could get more information on this, but actually wasn’t able to get shipping costs to pull for any address I tried.

    Could you please give us the following?

    * A copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.
    * A link to a product we can use for testing
    * The test address that we can use to replicate this issue

    Also, I noticed in your screenshots that your two tests are for different products. Because of that, I wasn’t able to tell whether or not the shipping costs are being added to the cart total and just not displayed, or whether they aren’t being added at all.

    Could you please let us know?

    Thread Starter Richie Gómez

    (@richiegomez)

    Thank you @jlundie for your reply.
    At the bottom of this thread I’m sharing the Woocommerce System Status.

    * A link to a product we can use for testing
    https://agorashop.online/producto/hogar/accesorios-para-bano/canasta-esquinera-organizador-impermeable-multifuncional-para-bano-cuarto-o-cocina-instale-sin-perforar-resistente-capacidad-maxima-de-22-libras-color-blanco-copia/

    * The test address that we can use to replicate this issue
    I’m not sure what you need but the checkout page address is https://agorashop.online/finalizar-compra/

    Also I made another test using Storefront, deactivating all plugins aside Woocommerce and using the same product in both version, the first one using my laptop and the second using my smartphone, you can see the screenshots here: https://agorashop.online/2nd-test-screenshots-storefront-plugins-deactivated-same-product/

    I also found a Fatal Error Record dated on 04-20-2021, you could find the screenshot of the error here: https://agorashop.online/fatal-error-woocommerce-record/

    STATUS SYSTEM
    
    ### WordPress Environment ###
    
    WordPress address (URL): https://agorashop.online
    Site address (URL): https://agorashop.online
    WC Version: 5.2.2
    REST API Version: ✔ 5.2.2
    WC Blocks Version: ✔ 4.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wplf_
    Tamaño total de la base de datos: 30.28MB
    Tamaño de los datos de la base de datos: 25.07MB
    Tamaño del índice de la base de datos: 5.21MB
    wplf_woocommerce_sessions: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB
    wplf_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wplf_woocommerce_order_items: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB
    wplf_woocommerce_order_itemmeta: Datos: 0.14MB + Índice: 0.16MB + Motor InnoDB
    wplf_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wplf_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_actionscheduler_actions: Datos: 2.52MB + Índice: 1.16MB + Motor InnoDB
    wplf_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_actionscheduler_logs: Datos: 1.52MB + Índice: 0.81MB + Motor InnoDB
    wplf_cmplz_cookiebanners: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_cmplz_cookies: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB
    wplf_cmplz_dnsmpd: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_cmplz_services: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_comments: Datos: 0.05MB + Índice: 0.09MB + Motor InnoDB
    wplf_et_bloom_stats: Datos: 0.09MB + Índice: 0.00MB + Motor InnoDB
    wplf_et_social_stats: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_failed_jobs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_gf_draft_submissions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_gf_entry: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_gf_entry_meta: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wplf_gf_entry_notes: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_gf_form: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_gf_form_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_gf_form_revisions: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_gf_form_view: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_gf_rest_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_glsr_assigned_posts: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_glsr_assigned_terms: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_glsr_assigned_users: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_glsr_ratings: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_loginizer_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_mailchimp_carts: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wplf_mailchimp_jobs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_options: Datos: 5.41MB + Índice: 0.58MB + Motor InnoDB
    wplf_postmeta: Datos: 9.52MB + Índice: 0.36MB + Motor InnoDB
    wplf_posts: Datos: 3.52MB + Índice: 0.13MB + Motor InnoDB
    wplf_queue: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_um_metadata: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wplf_usermeta: Datos: 0.25MB + Índice: 0.14MB + Motor InnoDB
    wplf_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wplf_uwp_form_extras: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_uwp_form_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_uwp_profile_tabs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_uwp_social_profiles: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_vxc_zoho_accounts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_vxc_zoho_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_wc_order_product_lookup: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wplf_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wplf_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    wplf_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_woocommerce_custom_region_by_country: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_wpforms_entries: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_wpforms_entry_fields: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wplf_wpforms_entry_meta: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_wpforms_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wplf_yoast_indexable: Datos: 0.25MB + Índice: 0.16MB + Motor InnoDB
    wplf_yoast_indexable_hierarchy: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wplf_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wplf_yoast_primary_term: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wplf_yoast_seo_links: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB
    wplf_yoast_seo_meta: Datos: 0.14MB + Índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 156
    custom_css: 2
    et_body_layout: 2
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 8
    et_template: 6
    et_theme_builder: 1
    nav_menu_item: 5
    oembed_cache: 5
    page: 26
    post: 1
    product: 31
    revision: 337
    shop_coupon: 5
    shop_order: 67
    um_directory: 1
    um_form: 4
    vcv_footers: 1
    vcv_headers: 1
    vcv_templates: 2
    wpforms: 4
    zona: 37
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    Autoptimize: por Frank Goossens (futtta) – 2.8.3
    Bloom: por Elegant Themes – 1.3.12
    Click to Chat: por HoliThemes – 3.3.1
    Territorios Personalizados para WooCommerce: por Enrique J. Ros – 2.0.0
    Facebook for WooCommerce: por Facebook – 2.4.0
    Site Kit by Google: por Google – 1.31.0
    Gravity Forms: por Gravity Forms – 2.4.24
    Gravity Forms Survey Add-On: por Gravity Forms – 3.6
    Health Check & Troubleshooting: por La comunidad de WordPress.org – 1.4.5
    Jetpack by WordPress.com: por Automattic – 9.6.1
    Mailchimp for WooCommerce: por Mailchimp – 2.5.1
    Monarch Plugin: por Elegant Themes – 1.4.14
    Ultimate Member: por Ultimate Member – 2.1.19
    Ultimate Member - reCAPTCHA: por Ultimate Member – 2.1.8
    Nequi: por rolmos@paguelofacil.com – 1.0
    Woo Gateway Paguelo Facil: por MaryIliana – 4.1.0
    WooCommerce Menu Cart: por Jeremiah Prummer
    Ewout Fernhout – 2.9.7
    
    WooCommerce: por Automattic – 5.2.2
    Yoast SEO: por Equipo Yoast – 16.2
    Yappy By ER Consultores: por ER Consultores – 1.1
    
    ### Inactive Plugins (8) ###
    
    Debug Bar: por wordpressdotorg – 1.1.2
    Loginizer: por Softaculous – 1.6.6
    Query Monitor: por John Blackbourn – 3.6.7
    Under Construction: por WebFactory Ltd – 3.88
    WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.8.3
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: por WebToffee – 2.7.7
    WooCommerce Zoho: por CRM Perks – 1.1.8
    WP Debugging: por Andy Fragen – 2.9.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #7 - /tienda/
    Carrito: #8 - /carrito/
    Finalizar compra: #9 - /finalizar-compra/
    Mi cuenta: #10 - /mi-cuenta/
    Términos y condiciones: #257 - /terminos-y-condiciones/
    
    ### Theme ###
    
    Name: Divi Child Theme
    Version: 1.0.0
    Author URL: https://www.elegantthemes.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.9.4
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Completo: 5.638
    Oldest: 2021-03-28 18:21:47 -0500
    Newest: 2021-04-28 18:03:07 -0500
    
    Fallida: 5
    Oldest: 2020-07-23 17:28:58 -0500
    Newest: 2020-08-20 07:56:01 -0500
    
    Pendiente: 2
    Oldest: 2021-04-28 18:18:07 -0500
    Newest: 2021-04-28 18:18:07 -0500
    
    ### Status report information ###
    
    Generated at: 2021-04-28 18:15:11 -05:00
    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    It looks like there’s a fatal error that came from a plugin that might be this one: Territorios Personalizados para WooCommerce: por Enrique J. Ros – 2.0.0

    If deactivating that doesn’t resolve the issue, please let us know what shipping address you are testing this with so that we can run the same test on your site.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Missing the Shipping Cost Line only for Smartphones/Mobile version’ is closed to new replies.