Support » Plugin: WooCommerce » Missing the Shipping Cost Line only for Smartphones/Mobile version
Missing the Shipping Cost Line only for Smartphones/Mobile version
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I recently experienced some trouble, when users are using smartphones the shipping cost is missing at Checkout page. I'm using Divi Theme, a plugin to create custom regions called "Territorios Personalizados" and of course Woocommerce. All is updated and also all other plugins are deactivated to avoid any misconfiguration. The sales are configurated just for one country. And the Shipping Zones has no changed because it was working good. I also test deactivating all plugins but woocommerce and the trouble still there. All it was working perfect but about a week ago start this problem, now the user who buy our products using a smartphones don't get charged any shipping method.
The page I need help with: [log in to see the link]
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Hi @richiegomez,
I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with shipping costs not displaying on smartphone devices.
By default, the WooCommerce plugin will display the exact same data on both desktop and other smaller screen devices like tablets and smartphones and there is not a different data set outputted for different devices.
From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.
To see if that is the case we’d initially suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.
When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.
Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Thank you @stuartduff for your reply.
I did all your recommendations with no success, switch to Storefront theme and deactivate all plugins, still no shipping cost on the responsive mode. These is driving me crazy.
Do you think there’s something in PHP code making this happen?
This is a link with the screenshots I took. https://agorashop.online/missing-shipping-cost-on-mobile-version-checkout-page/
Hi @richiegomez,
Thanks for letting us know what you tested, and for including screenshots. That is definitely unusual and I’m not entirely sure what might be causing it.
I tried to take a look at this on your site to see if I could get more information on this, but actually wasn’t able to get shipping costs to pull for any address I tried.
Could you please give us the following?
* A copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
* A link to a product we can use for testing
* The test address that we can use to replicate this issueAlso, I noticed in your screenshots that your two tests are for different products. Because of that, I wasn’t able to tell whether or not the shipping costs are being added to the cart total and just not displayed, or whether they aren’t being added at all.
Could you please let us know?
Thank you @jlundie for your reply.
At the bottom of this thread I’m sharing the Woocommerce System Status.* A link to a product we can use for testing
https://agorashop.online/producto/hogar/accesorios-para-bano/canasta-esquinera-organizador-impermeable-multifuncional-para-bano-cuarto-o-cocina-instale-sin-perforar-resistente-capacidad-maxima-de-22-libras-color-blanco-copia/* The test address that we can use to replicate this issue
I’m not sure what you need but the checkout page address is https://agorashop.online/finalizar-compra/Also I made another test using Storefront, deactivating all plugins aside Woocommerce and using the same product in both version, the first one using my laptop and the second using my smartphone, you can see the screenshots here: https://agorashop.online/2nd-test-screenshots-storefront-plugins-deactivated-same-product/
I also found a Fatal Error Record dated on 04-20-2021, you could find the screenshot of the error here: https://agorashop.online/fatal-error-woocommerce-record/
STATUS SYSTEM ### WordPress Environment ### WordPress address (URL): https://agorashop.online Site address (URL): https://agorashop.online WC Version: 5.2.2 REST API Version: ✔ 5.2.2 WC Blocks Version: ✔ 4.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.1.5 Log Directory Writable: ✔ WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1k-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.0.0 WC Database Prefix: wplf_ Tamaño total de la base de datos: 30.28MB Tamaño de los datos de la base de datos: 25.07MB Tamaño del índice de la base de 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InnoDB ### Post Type Counts ### attachment: 156 custom_css: 2 et_body_layout: 2 et_footer_layout: 1 et_header_layout: 1 et_pb_layout: 8 et_template: 6 et_theme_builder: 1 nav_menu_item: 5 oembed_cache: 5 page: 26 post: 1 product: 31 revision: 337 shop_coupon: 5 shop_order: 67 um_directory: 1 um_form: 4 vcv_footers: 1 vcv_headers: 1 vcv_templates: 2 wpforms: 4 zona: 37 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (20) ### Autoptimize: por Frank Goossens (futtta) – 2.8.3 Bloom: por Elegant Themes – 1.3.12 Click to Chat: por HoliThemes – 3.3.1 Territorios Personalizados para WooCommerce: por Enrique J. 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #7 - /tienda/ Carrito: #8 - /carrito/ Finalizar compra: #9 - /finalizar-compra/ Mi cuenta: #10 - /mi-cuenta/ Términos y condiciones: #257 - /terminos-y-condiciones/ ### Theme ### Name: Divi Child Theme Version: 1.0.0 Author URL: https://www.elegantthemes.com Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.9.4 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Completo: 5.638 Oldest: 2021-03-28 18:21:47 -0500 Newest: 2021-04-28 18:03:07 -0500 Fallida: 5 Oldest: 2020-07-23 17:28:58 -0500 Newest: 2020-08-20 07:56:01 -0500 Pendiente: 2 Oldest: 2021-04-28 18:18:07 -0500 Newest: 2021-04-28 18:18:07 -0500 ### Status report information ### Generated at: 2021-04-28 18:15:11 -05:00
- This reply was modified 2 years, 11 months ago by tobifjellner (Tor-Bjorn Fjellner).
- This reply was modified 2 years, 11 months ago by tobifjellner (Tor-Bjorn Fjellner). Reason: tried to mark code as code
Hey again!
It looks like there’s a fatal error that came from a plugin that might be this one: Territorios Personalizados para WooCommerce: por Enrique J. Ros – 2.0.0
If deactivating that doesn’t resolve the issue, please let us know what shipping address you are testing this with so that we can run the same test on your site.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
- The topic ‘Missing the Shipping Cost Line only for Smartphones/Mobile version’ is closed to new replies.