Support » Plugin: WooCommerce » Missing text on MyAccount navigation link – Edit Address

  • Resolved ammar7347

    (@ammar7347)


    There is missing text on My Account navigation link – Edit Address and I can’t click it either. However, I can click on the ‘billing address’ field on left (under Hello Ammar …) just fine. I’m using Twenty Seventeen theme. I checked if a plugin was causing the issue but it was not the case. The dev console on browser shows:

    <li class=”woocommerce-MyAccount-navigation-link woocommerce-MyAccount-navigation-link–edit-address”>

    under elements tab and you can see the text is missing. I ignored this issue for quite some time because I thought this was a bug which would be fixed in an update. A fix/solution would be appreciated. I’ve attached the Screenshot which shows this issue.

    • This topic was modified 12 months ago by ammar7347.
    • This topic was modified 12 months ago by ammar7347.
    • This topic was modified 12 months ago by ammar7347.
Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @ammar7347!

    Can you please head over to your “WooCommerce > Settings > Advanced” settings and make sure all the “Checkout endpoints” are correctly set and contain no stray characters?

    Additionally, please respond back with your sites’ status report, found under “WooCommerce > Status” page.

    Cheers!

    Thread Starter ammar7347

    (@ammar7347)

    Thanks for your reply @rynald0s

    Here’s the site status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thenoobstribe.ga
    Site address (URL): https://thenoobstribe.ga
    WC Version: 4.6.1
    REST API Version: ✔ 4.6.1
    WC Blocks Version: ✔ 3.7.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.2
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.18.0
    PHP Version: 7.4.11
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.31-34
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.6.1
    WC Database Prefix: wp_tnt
    Total Database Size: 100.12MB
    Database Data Size: 97.94MB
    Database Index Size: 2.18MB
    wp_tntwoocommerce_sessions: Data: 0.26MB + Index: 0.02MB + Engine MyISAM
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    wp_tntwoocommerce_order_itemmeta: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
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    wp_tntwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_tntwc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_tntwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tntwc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_tntwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tntwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_tntwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_tntwfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_tntwfBlocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_tntwfHits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 65
    custom_css: 1
    elementor_library: 1
    forum: 6
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 21
    nf_sub: 1
    page: 15
    post: 3
    product: 13
    product_variation: 32
    reply: 6
    revision: 197
    shop_coupon: 2
    shop_order: 54
    shop_order_refund: 3
    shop_subscription: 2
    sp_calendar: 1
    sp_event: 6
    sp_list: 4
    sp_outcome: 2
    sp_performance: 3
    sp_player: 13
    sp_result: 2
    sp_staff: 1
    sp_statistic: 1
    sp_table: 1
    sp_team: 4
    topic: 3
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    Advanced Custom Fields: by Elliot Condon – 5.9.1
    All-in-One WP Migration: by ServMask – 7.29
    bbPress Enable TinyMCE Visual Tab: by Jared Atchison – 1.0.1
    bbPress: by The bbPress Contributors – 2.6.5
    Cloudflare: by Cloudflare
    Inc. – 3.8.5
    
    Elementor: by Elementor.com – 3.0.12
    GD bbPress Attachments: by Milan Petrovic – 4.1
    Image Upload for BBPress: by Potent Plugins – 1.1.16
    iQ Block Country: by Pascal – 1.2.10
    Jetpack by WordPress.com: by Automattic – 9.0.2
    Loginizer: by Softaculous – 1.6.4
    Ninja Forms: by Saturday Drive – 3.4.30
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
    Remove Footer Credit: by MachoThemes – 1.0.5
    Reusable Content Blocks: by Safeer – 1.0.4
    Rank Math SEO: by Rank Math – 1.0.51
    Server IP & Memory Usage Display: by Apasionados
    Apasionados del Marketing – 2.1.0
    
    Page Builder by SiteOrigin: by SiteOrigin – 2.11.5
    Tawk.to Live Chat: by Tawkto – 0.4.3
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.5.1
    WC Discord Invite: by Nicola Mustone – 1.0.0 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Blocks: by Automattic – 3.7.0
    WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.3.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Subscriptions: by WooCommerce – 3.0.3 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce: by Automattic – 4.6.1
    WP Discord Post: by Nicola Mustone – 2.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
    WP Mail SMTP: by WPForms – 2.5.1
    WP Maintenance Mode: by Designmodo – 2.2.4
    
    ### Inactive Plugins (43) ###
    
    Aelia Foundation Classes for WooCommerce: by Aelia – 1.8.10.180315 – Installed version not tested with active version of WooCommerce 4.6.1
    Akismet Anti-Spam: by Automattic – 4.1.7
    Beaver Builder Plugin (Lite Version): by The Beaver Builder Team – 2.4.0.5
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.0.8.3
    Contact Form 7: by Takayuki Miyoshi – 5.3
    Currency Switcher for WooCommerce: by WP Wham – 2.12.4 – Installed version not tested with active version of WooCommerce 4.6.1
    Design: by wpdesignhub – 0.1.3
    Discord Display: by Daniel J Griffiths – 1.0.1
    Elementor - Header, Footer & Blocks: by Brainstorm Force
    Nikhil Chavan – 1.5.3
    
    Essential Addons for Elementor: by WPDeveloper – 4.3.3 – Installed version not tested with active version of WooCommerce 4.6.1
    Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1
    Gutenberg: by Gutenberg Team – 9.2.2
    Header Footer for Beaver Builder: by Brainstorm Force – 1.2.0
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Insert Headers and Footers: by WPBeginner – 1.4.6
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.9.2
    Livemesh Addons for Beaver Builder: by Livemesh – 2.7.5
    Livemesh Addons for Elementor: by Livemesh – 4.4
    Multi Currency for WooCommerce: by VillaTheme – 2.1.6
    Notification: by BracketSpace – 7.1.1
    One Click SSL: by Tribulant Software – 1.4.7
    PowerPack Lite for Beaver Builder: by Beaver Addons – 1.2.9
    Premium Addons for Elementor: by Leap13 – 3.21.6
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.8
    Skrill - WooCommerce: by Skrill – 1.0.36 – Installed version not tested with active version of WooCommerce 4.6.1
    Smart Slider 3: by Nextend – 3.4.1.11
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    Stackable - Gutenberg Blocks: by Gambit Technologies
    Inc – 2.11.4
    
    Starter Templates: by Brainstorm Force – 2.3.8
    Ultimate Addons for Beaver Builder - Lite: by Brainstorm Force – 1.5.0
    Ultimate Addons for Gutenberg: by Brainstorm Force – 1.18.0
    Ultimate Blocks: by Ultimate Blocks – 2.4.1
    WHMCS Bridge: by globalprogramming – 6.0b4
    Woo Align Buttons: by 320up – 3.6.5 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.11
    WooCommerce Skrill Gateway: by Aelia – 1.4.2.161207 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Subscriptions: by Prospress Inc. – 2.3.7 – Installed version not tested with active version of WooCommerce 4.6.1
    Wordfence Security: by Wordfence – 7.4.12
    WP Discord: by Raymond Perez – 0.4.3
    WP Discord Post Plus: by Developer Hero – 1.0.2 – Installed version not tested with active version of WooCommerce 4.6.1
    WP Force SSL: by WebFactory Ltd – 1.56
    WPForms Lite: by WPForms – 1.6.3.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #56 - /shop/
    Basket: #57 - /cart/
    Checkout: #58 - /checkout/
    My account: #59 - /my-account/
    Terms and conditions: #108 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 2.4
    Author URL: https://en-gb.wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://thenoobstribe.ga
    Subscription Statuses: wc-cancelled: 2
    WooCommerce Account Connected: ❌ No
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: Pakistan — Punjab
    
    ### Subscriptions by Payment Gateway ###
    
    Stripe: wc-cancelled: 2
    
    ### Payment Gateway Support ###
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    pre-orders
    
    Direct bank transfer: products
    PayPal Standard: subscriptions
    gateway_scheduled_payments
    subscription_payment_method_change_customer
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    products
    refunds
    
    PayPal Reference Transactions Enabled: ❌ No
    
    ### Action Scheduler ###
    
    Complete: 150
    Oldest: 2020-10-27 23:54:12 +0000
    Newest: 2020-11-01 16:52:39 +0000
    
    Failed: 2
    Oldest: 2020-03-30 15:55:05 +0000
    Newest: 2020-04-09 10:40:41 +0000
    
    Pending: 3
    Oldest: 2020-11-02 16:52:39 +0000
    Newest: 2020-11-07 17:43:48 +0000
    
    

    I am using default endpoints and I’ve checked the checkout endpoints and everything seems okay. You can also see/confirm from the attached photos

    Plugin Support Mike Straw

    (@mikestraw)

    Hi @ammar7347 ,

    I wonder if one of those other plugins is conflicting with that particular endpoint. It could be any of them, but two stand out to me: Cloudflare because it could be caching something and WOOCS because it changes things on the display.

    If you deactivate those, does it help? If not, can you try deactivating all the other plugins besides WooCommerce?

    If that makes the Addresses tab reappear, then you can re-enable plugins one at a time until the text disappears. The last one enabled is the one making it not appear.

    If that still doesn’t narrow it down, there may be a translation string hidden somewhere. Let us know if you need help figuring that out!

    @mikestraw
    I have exactly the same problem…it’s only missing for “Edit-Address”

    `<li class=”woocommerce-MyAccount-navigation-link woocommerce-MyAccount-navigation-link–downloads”>
    Downloads

    <li class=”woocommerce-MyAccount-navigation-link woocommerce-MyAccount-navigation-link–edit-address”>

    • This reply was modified 11 months, 4 weeks ago by tgunergun.
    • This reply was modified 11 months, 4 weeks ago by tgunergun.
    • This reply was modified 11 months, 4 weeks ago by tgunergun.
    • This reply was modified 11 months, 4 weeks ago by tgunergun.
    Thread Starter ammar7347

    (@ammar7347)

    @mikestraw thanks for your prompt reply. Unfortunately, I already tried disabling all the plugins except woocommerce before posting here but I experienced the same problem i.e missing edit address text.

    However, your reply certainly helped and it was a localization/language issue. I was using English (UK) for my WordPress website and changing it to English (United States) fixed the problem. I tested this language fix thrice and it is indeed the WP language problem.

    @tgunergun Change your WP language to English (United States). You can do that by going to Settings>General>Site Language

    @ammar7347 good tip! but I’m in the UK, changing that may cock up things.. if this is a language file issue, WP needs to address it. I’ll also check the language files see a manual edit can fix it. cheers

    Thread Starter ammar7347

    (@ammar7347)

    @tgunergun I prefer UK English too. So please let me know the specifics on how-to if you are able to fix the issue with manually editing so that I can do the same. Thanks!

    @rynald0s will you be able to check further mate? thanks T

    Plugin Support Mike Straw

    (@mikestraw)

    Hi @ammar7347 ,

    This is odd, as I’m not able to reproduce the problem, even on an out-of-the-box site with UK English.

    English (UK)
    Link to image: https://d.pr/i/KKbm2k

    I also checked the UK language file on my site, and Addresses is there.

    woocommerce-en_GB.po  with Addresses
    Link to image: https://d.pr/i/0mMgqc

    You may need to update your language files to the most current version. If you go to Dashboard > Updates is there an option to update your translations? If so, try updating to see if that helps.

    Let us know how that goes.

    @tgunergun, if updating the translation doesn’t work for you, please go ahead and start a new thread. As explained in the forums guide, as the same symptoms can have different causes, so we recommend everyone make a new topic, just for themselves. Thanks!

    @mikestraw there is no updates available in that section.
    Translations: Your translations are all up to date.
    Sure I’ll create another topic, thanks T

    Thread Starter ammar7347

    (@ammar7347)

    @mikestraw all translations/language files are up-to-date and my UK language file also shows ‘Addresses’ correctly in the editor. Perhaps it has to do with the twenty seventeen theme? I can’t check/confirm this as it just breaks my website if I change the theme.

    https://imgur.com/a/twVzH51

    • This reply was modified 11 months, 4 weeks ago by ammar7347.

    @mikestraw – I have exact the same problem .
    I have WP version 5.5.3–nl_BE installed and the site language is Dutch (Belgium).
    Tried to solve the issue via Loco Translate, but no success.
    I also encountered a post on internet regarding the same problem for a webshop in Arabic.
    Looking forward to a solution comming from Woocommerce.

    Plugin Support Mike Straw

    (@mikestraw)

    @ammar7347 ,

    I still see the Addresses on Twenty Seventeen, as well. I did find this reported bug for a similar issue with an Italian translation: https://github.com/woocommerce/woocommerce/issues/27655

    Is there anything on the Other tab for the “Addresses” translation? Just to confirm if that’s part of the issue, can you try putting something in there to see if that resolves it?

    Other tab for UK translation
    Link to image: https://d.pr/i/cyRmbo

    @pmstudio1, as I mentioned before, if adding the translation to the “Other” tab doesn’t correct this, please start a new thread for your issue. This is to keep with the WordPress.org forums guidelines, as the same symptoms can have different causes, so we recommend everyone make a new topic, just for themselves. Feel free to link back to this thread, though, so they’ll have context.

    @tgunergun and @mikestraw
    I checked the “Other” tab in Loco Translate and it was empty.
    When I added my Dutch translation “Adressen” to this empty tab, it displayed corrrectly on the MyAccount page.
    Thank you for your support !

Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘Missing text on MyAccount navigation link – Edit Address’ is closed to new replies.