Title: Missing Subscription
Last modified: September 2, 2020

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# Missing Subscription

 *  Resolved [ericaferguson](https://wordpress.org/support/users/ericaferguson/)
 * (@ericaferguson)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/missing-subscription/)
 * I purchased the WooCommerce subscription plugin December 2020. I have the receipt
   and confirmation from Woo. I need to update it but there is no record of it in
   my account. I double checked that I purchased it from the same email address 
   which I have. It’s just disappeared. I need to update it as it’s causing compatibility
   issues with my site but no one from the Woo team is responding – presumably because
   it appears I haven’t purchased anything. Can someone help? This is getting ridiculous.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-subscription%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * (@fullysupportedphil)
 * Automattic Happiness Engineer
 * [5 years, 8 months ago](https://wordpress.org/support/topic/missing-subscription/#post-13352547)
 * Hi there,
 * If you purchased the extension from [http://www.woocommerce.com](http://www.woocommerce.com),
   then you’ll have access to our paid member support there.
 * If you aren’t seeing the purchase under your account, it may be that you accidentally
   created more than one account.
 * So that we can help locate your order and get you access to paid support, can
   you please do the following.
 * First, take a look at your credit card statement from when you purchased this
   product. You will see the WooCommerce order number listed in the charges description
   field.
 * Next, please go to:
    [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)
 * Once there create a new ticket with us. You can choose the “Help with my Account”
   option if you aren’t able to select the WooCommerce Subscriptions plugin. In 
   the body of the ticket plugin include the order number and then let us know you
   are having trouble finding the purchase in your account along with updating the
   plugin.

Viewing 1 replies (of 1 total)

The topic ‘Missing Subscription’ is closed to new replies.

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## Tags

 * [purchase](https://wordpress.org/support/topic-tag/purchase/)
 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 1 reply
 * 2 participants
 * Last reply from: [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/missing-subscription/#post-13352547)
 * Status: resolved