Title: missing stats Last modified: December 22, 2022 --- # missing stats * Resolved [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/) * Hello, I am missing stats (outbound clicks) for some websites only, not for all. Can someone tell me please what’s going on? * For most of my outgoing urls, the stats are fine, but for certain addresses, the stats are missing completely. Until now, those addresses had enough clicks going to them, so it’s not the case of lacking traffic. * Thank you for your time. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-stats-9%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/missing-stats-9/page/2/?output_format=md) [→](https://wordpress.org/support/topic/missing-stats-9/page/2/?output_format=md) * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16313562) * Hi [@domnuroz](https://wordpress.org/support/users/domnuroz/) – * Stats are updated throughout the day on a rolling basis, so it is possible that they could be lagging behind. Additionally, we don’t count clicks from certain visitors (for example those who are logged in), so it is possible that is happening. Lastly, we do some filtering and don’t count clicks for sites that have been flagged as spam. * If you can share a couple example URLs, we can look into this more. * Thread Starter [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16313935) * Example: * This website has not appeared in the statistics for almost 2 months: [https://anunturi.domnuroz.ro](https://anunturi.domnuroz.ro) Until 2 months ago, it appeared on accessed links. The last time it had over 4000 clicks. Now it is no longer found in the statistics. * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16323699) * Hi [@domnuroz](https://wordpress.org/support/users/domnuroz/) – * I’ve looked through the stats and don’t see it in the previous year of clicks. Do you happen to have a screen shot showing it was there? * Thread Starter [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16323784) * The site has existed since July 2021. I know that it no longer appears in the statistics for 2021 either. * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16331275) * Hi [@domnuroz](https://wordpress.org/support/users/domnuroz/) – * Just wanted to let you know that we are continuing to look into this. We’ll have an update as soon as we can. * Thread Starter [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16331299) * There is a problem somewhere. Here’s another example: * I know this website [https://alenasdiary.ro](https://alenasdiary.ro), I know its owner. This year we collaborated a lot. It appears to me that this has been accessed by more than 5000 visitors. On the other hand, this person no longer has the source from which his visitors come. My website should have appeared… [https://www.domnuroz.ro](https://www.domnuroz.ro) * We both encountered this problem at about the same time, only that it is about different sites. * [https://anunturi.domnuroz.ro](https://anunturi.domnuroz.ro) no longer appears for me, how many times it has been accessed, and here [https://alenasdiary.ro](https://alenasdiary.ro)… it no longer shows where the visitors come from… that is, this site. … [https://www.domnuroz.ro](https://www.domnuroz.ro) * Thread Starter [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16335402) * Hello, I noticed a problem in the statistics. In recent months wordpress has made several changes. It is possible that this affected the jetpack. * In short, at the domnuroz.ro domain that I own, I also have a subdomain. [https://anunturi.domnuroz.ro](https://anunturi.domnuroz.ro). For several months, all accesses to the subdomain have disappeared from the statistics. In 2022, the last time there were over 5000 accesses. Now it doesn’t appear at all. * Another example: My statistics show over 5,000 hits for these two sites in 2022: * [https://adormasaj.ro](https://adormasaj.ro) and [https://alenasdiary.ro](https://alenasdiary.ro) * In their statistics, at the entrances, it no longer appears how many visitors entered from the domnuroz.ro website. And these two sites use jetpack * What is the problem that domnuroz.ro no longer appears in the statistics? How can this problem be fixed? * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16336315) * Hi [@domnuroz](https://wordpress.org/support/users/domnuroz/) – * Thanks for the additional info. That should help us look into it. * Can you also provide a page on **domnuroz.ro** that links to **anuturi.domnuroz. ro**? * Thread Starter [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16336323) * At this link there is a banner with a link to the subdomain. * [https://www.domnuroz.ro/2022/11/05/sex-cu-cumnatul-la-mall](https://www.domnuroz.ro/2022/11/05/sex-cu-cumnatul-la-mall) * Another banner can be found on the homepage. The first one from the top, the one with green text, has a link to [https://anunturi.domnuroz.ro](https://anunturi.domnuroz.ro) * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16338338) * Thanks for sharing where to find the links. We’ll let you know once we have an update. * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16345059) * Hi [@domnuroz](https://wordpress.org/support/users/domnuroz/) – * We have made an adjustment on our end that will resolve this issue. We filter stats through Akismet and at some point the domain **domnuroz.ro** was flagged as spam. * Please note that this could happen again at any time, so you may want to look into a secondary and/or replacement analytics solution. * Thread Starter [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16345955) * How do you mean my domain was flagged as spam? Anyone from wordpress? Other people who wanted to hurt me? How can a site end up on the spam list? I also use Akismet. I have an API key. * I’ve been getting this error for about a month and I haven’t been able to solve it, because I don’t know how to do it. * This is the error: **Akismet: 10010** * [https://akismet.com/errors/10010/](https://akismet.com/errors/10010/) * Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * (@lastsplash) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16346279) * Hi [@domnuroz](https://wordpress.org/support/users/domnuroz/) – * We can’t give information about why your domain was flagged as spam. * That said, it is separate from the `Akismet: 10010` message. That message indicates that you need to upgrade the Akismet plan that you are using on your site. Akismet is only free for non-commerical sites: * [https://docs.akismet.com/getting-started/free-or-paid/](https://docs.akismet.com/getting-started/free-or-paid/) * Thread Starter [domnuroz](https://wordpress.org/support/users/domnuroz/) * (@domnuroz) * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16346313) * Don’t know why it was marked as spam or don’t want to tell me? * If you have information, it would help me, so that I know where I went wrong and don’t do the same thing again. * About subscription. I will study their offer. * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/#post-16348843) * Hi [@domnuroz](https://wordpress.org/support/users/domnuroz/) * It wasn’t done by a person. The Akismet system picked up on activity that could be considered spam coming from that domain, which is why it got marked as such. It could be if there are excessive links back to the domain, or things like that which could trigger the flag. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/missing-stats-9/page/2/?output_format=md) [→](https://wordpress.org/support/topic/missing-stats-9/page/2/?output_format=md) The topic ‘missing stats’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 21 replies * 3 participants * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/) * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-9/page/2/#post-16364012) * Status: resolved