Title: Missing Stats
Last modified: October 8, 2020

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# Missing Stats

 *  Resolved [Sliven](https://wordpress.org/support/users/slivenred/)
 * (@slivenred)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/missing-stats-5/)
 * Hi there,
 * After I connecting to Jetpack, the Stats are all missing.
 * I found the guide: [https://jetpack.com/support/wordpress-com-stats/missing-stats/](https://jetpack.com/support/wordpress-com-stats/missing-stats/),
   so I’m here to asking for help.
 * The current site URL is: [https://wicca.tw/](https://wicca.tw/)
 * The other development URLs are: testwicca.whoops.com.tw and testwicca2.whoops.
   com.tw and testwicca3.whoops.com.tw
 * The username which connects Jetpack to WordPress.com is [bighta56773@yahoo.com.tw](https://wordpress.org/support/topic/missing-stats-5/bighta56773@yahoo.com.tw?output_format=md)
 * Hoping the above information can help.
 * Thank you very much.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-stats-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * (@kokkieh)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/missing-stats-5/#post-13507323)
 * Hi there,
 * It sounds like your site might have an identity crisis, yes.
 * However, we’re not able to help with this in the forums – to help with this we
   need to verify you’re the owner of the WordPress.com account that owns the Jetpack
   connection, and we cannot do that in the forums. Just telling us the email address
   is not enough. We need an actual email from that address/a support ticket created
   by the WordPress.com account in question.
 * Please make sure you’re logged into WordPress.com. Then go to [this link](https://jetpack.com/contact-support/?hpi=1)
   to contact our support team directly.
 * Please include all the information you posted above when you submit that form.

Viewing 1 replies (of 1 total)

The topic ‘Missing Stats’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/missing-stats-5/#post-13507323)
 * Status: resolved