Support » Plugin: WooCommerce » Missing shop template and shortcode not working

  • Jennifer


    Hi, *Sorry for my english i am french.

    This is my problem that i try to figure out since a week…
    In my shop page the template seem to be missing or a bug occur. Its suppose to show 4 colombs like i have set in background but it show only one and content go over each other. I dont know what i did but after searching solution for a previous problem (not being able to use woocommerce shortcode in my page buider editor), i play in my cpanel and i guess i erase something good… So i am desesperate, i really need help this problem made me waste a week already. Somebody can figure something out? Thank You really much!!! I am comming often to see if somebody wrote something. Thanks again!!

    This is my site
    This is my report: `
    ### WordPress Environment ###

    Home URL:
    Site URL:
    WC Version: 3.0.6
    Log Directory Writable: ✔
    WP Version: 4.7.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: fr_CA (1)

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 5000
    cURL Version: 7.36.0

    SUHOSIN Installed: –
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.0.6
    WC Database Prefix: wpdv_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Security ###

    Secure connection (HTTPS): ❌Votre boutique n’utilise pas HTTPS. En savoir plus sur HTTPS et les certificats SSL.
    Hide errors from visitors: ✔

    ### Active Plugins (40) ###

    Rublon Account Security: par Rublon – 3.2.9
    Akismet Anti-Spam: par Automattic – 3.3.2
    CMB2: par WebDevStudios – 2.2.4
    Coming Soon Page & Maintenance Mode par SeedProd: par SeedProd – 5.0.9
    Currency Switcher for WooCommerce: par Algoritmika Ltd – 2.3.0
    Jetpack par par Automattic – 4.9
    Kirki Toolkit: par Aristeides Stathopoulos – 2.3.7
    MailChimp for WordPress: par ibericode – 4.1.2
    My WP Translate: par MyThemeShop – 1.0.3
    Smart Slider 3 Pro: par Nextend – 3.1.7
    Pinterest “Pin It” Button Lite: par Phil Derksen –
    Responsive Accordion And Collapse: par wpshopmart – 1.8.9
    Search Meter: par Bennett McElwee – 2.13.2
    SiteOrigin Page Builder: par SiteOrigin – 2.5.3
    Smart Manager: par StoreApps – 3.9.21
    SiteOrigin Widgets Bundle: par SiteOrigin – 1.8.6
    Task Manager: par Eoxia –
    Theme My Login: par Jeff Farthing – 6.4.9
    TM WooCommerce Package: par TemplateMonster – 1.2.8
    Turbo Widgets: par Datamad Ltd
    Todd Halfpenny – 1.0.4

    Weglot Translate: par Rémy B – 1.4.5
    WooCommerce Cart Count Shortcode: par Pronto Tools – 1.0.2
    Woo Products Require Account: par AndrewRMinion Design – 1.0.2
    WooCommerce Customizer: par SkyVerge – 2.4.0
    WooCommerce PayPal Express Checkout Gateway: par WooCommerce – 1.2.1
    Booster for WooCommerce: par Algoritmika Ltd – 2.7.1
    WooCommerce Predictive Search LITE: par a3rev Software – 4.0.2
    WooCommerce Product Sort and Display LITE: par a3rev Software – 1.7.6
    Woocommerce Product Tabs: par Nilambar Sharma – 1.1
    WooCommerce Products Carousel all in one: par Marcin Gierada – 1.2.9
    WooCommerce & qTranslate-X: par qTranslate Team – 1.3
    WooCommerce Services: par Automattic – 1.4.1
    WooCommerce Shortcodes: par WooThemes
    Claudio Sanches – 1.0.0

    WooCommerce: par Automattic – 3.0.6
    Wordfence Security: par Wordfence – 6.3.8
    Yoast SEO: par L’équipe Yoast – 4.7.1
    WPGlobus: par WPGlobus – 1.7.11
    YITH WooCommerce Ajax Search: par YITHEMES – 1.5.2
    YITH WooCommerce Compare: par YITHEMES – 2.2.0
    YITH Liste de souhait Woocommerce: par YITHEMES – 2.1.2

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: CAD ($)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Base boutique: #4 – /sample-page/boutique/
    Panier: #5 – /panier/
    Commande: #6 – /passeralacaisse/
    Mon compte: #7 – /mon-compte/

    ### Theme ###

    Name: Saha Child
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Saha
    Parent Theme Version: 1.0.1
    Parent Theme Author URL:
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: saha/woocommerce/archive-product.php


Viewing 3 replies - 1 through 3 (of 3 total)
  • Your parent theme is v 1.0.1, but 1.0.2 is the latest and this is needed for WP 4.5+, see the changelog:

    This may not be the solution to this problem, but its a reasonable thing to do anyway. Mainly, updating the theme will replace any files that have been inadvertently altered or deleted.

    If you go to wp-config.wp and set:
    define('WP_DEBUG', true);
    sometimes this will show up code notices and warnings which are helpful.

    Regarding the shortcode thread, I tried that shortcode in the SiteOrigin page builder (with the “Storefront” theme) and it worked fine. I note you already tried deactivating other plugins and changed themes so I’m unable to think of something else other than a hands-on developer debug.

    Thread Starter Jennifer


    I desactivate woocommerce sort ans display plugin and i manage to have the categories working but they still show un one row. It didnt change the first time i have try to desactivate it.

    I will try to find out how to update my theme thanks for that hint!

    I put define(‘WP_DEBUG’, true); in my wp-config but nothing appear.

    If you can get a .zip from the theme vendor, this plugin makes updating easy:
    “Upgrade themes and plugins using a zip file without having to remove them first.”

Viewing 3 replies - 1 through 3 (of 3 total)
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