We recently installed the Facebook for Woocommerce plugin on our production site.
The first connection went well. We set up catalogue and shop.
We then started having some issues with our catalogue (synchronisation issues). We therefore decided to delete the following from FB: shop, the catalogue (first deactivated then deleted), all users/partners from the business manager. Concurrently we had deactivated the connection on the WordPress/Woocommerce Admin.
When we now try to reconnect via the plugin, we initally see a message saying:
“You’ve previously linked WooCommerce Extension V2 to Facebook
Would you like to continue with your previous settings?” with two choices
a. edit settings b. Continue as <FB username>
selecting both options results though in the following response:
“Missing required information from developer
Some of the information required to set up the connection correctly is missing. Please contact the developer for more information.”
We are stuck in this loop.
Could you please advise as to what steps we can undertake to reconnect our store with our FB page again?
Thank you in advance
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