Title: Missing Rates?
Last modified: March 4, 2026

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# Missing Rates?

 *  Resolved [Angela](https://wordpress.org/support/users/g33kg0dd3ss/)
 * (@g33kg0dd3ss)
 * [2 months ago](https://wordpress.org/support/topic/missing-rates-2/)
 * Hello! I’ve been working on finally updating my USPS account to work with their
   new system. I’ve completed the onboarding process, but I’m not seeing all of 
   the shipping rates I have selected; I’m only seeing Priority Mail and Priority
   Mail International, but I should also be seeing Ground Advantage and First Class,
   among others. I haven’t changed anything in my plugin settings (all credentials
   are verified). USPS assures me that I should have access to all shipping rates,
   so I’m wondering if this is a plugin issue. Can you shed any light on this? TIA!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-rates-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [dixitshahji](https://wordpress.org/support/users/dixitshahji/)
 * (@dixitshahji)
 * [2 months ago](https://wordpress.org/support/topic/missing-rates-2/#post-18841359)
 * Hi [@g33kg0dd3ss](https://wordpress.org/support/users/g33kg0dd3ss/), Thanks for
   reaching out.
 * Could you please share a full screenshot of the Rates and Services tab from the
   plugin settings? This will help us verify whether the Ground Advantage and First-
   Class services are enabled on your end.
 *  Thread Starter [Angela](https://wordpress.org/support/users/g33kg0dd3ss/)
 * (@g33kg0dd3ss)
 * [2 months ago](https://wordpress.org/support/topic/missing-rates-2/#post-18841365)
 * Yep, here you go!
 * [https://photos.app.goo.gl/ARM4cJCB6xNwtMBy6](https://photos.app.goo.gl/ARM4cJCB6xNwtMBy6)
 *  Plugin Support [dixitshahji](https://wordpress.org/support/users/dixitshahji/)
 * (@dixitshahji)
 * [2 months ago](https://wordpress.org/support/topic/missing-rates-2/#post-18841382)
 * Hello [@g33kg0dd3ss](https://wordpress.org/support/users/g33kg0dd3ss/),
 * Thank you for reaching out.
 * From the screenshot you shared, the configuration appears to be correct. However,
   since you are only seeing Priority Mail and Priority Mail International rates,
   we will need to investigate this further on your site to identify what might 
   be causing the other services (such as Ground Advantage and First-Class) not 
   to appear.
 * Could you please contact us through the **Commercial Support** option (**“View
   support”**) available on the [plugin](https://wordpress.org/plugins/elex-usps-shipping-method/)
   page on WordPress? This will allow us to review your configuration in detail 
   and troubleshoot the issue properly.
 *  Thread Starter [Angela](https://wordpress.org/support/users/g33kg0dd3ss/)
 * (@g33kg0dd3ss)
 * [2 months ago](https://wordpress.org/support/topic/missing-rates-2/#post-18841398)
 * Just submitted it, and I appreciate you looking into this.

Viewing 4 replies - 1 through 4 (of 4 total)

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to reply to this topic.

 * ![](https://ps.w.org/elex-usps-shipping-method/assets/icon-256x256.png?rev=2802384)
 * [ELEX WooCommerce USPS Shipping Method](https://wordpress.org/plugins/elex-usps-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/elex-usps-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/elex-usps-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/elex-usps-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/elex-usps-shipping-method/unresolved/)
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## Tags

 * [api](https://wordpress.org/support/topic-tag/api/)

 * 4 replies
 * 2 participants
 * Last reply from: [Angela](https://wordpress.org/support/users/g33kg0dd3ss/)
 * Last activity: [2 months ago](https://wordpress.org/support/topic/missing-rates-2/#post-18841398)
 * Status: resolved