Title: Missing Products
Last modified: June 2, 2021

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# Missing Products

 *  Resolved [negapo](https://wordpress.org/support/users/negapo/)
 * (@negapo)
 * [5 years ago](https://wordpress.org/support/topic/missing-products-10/)
 * Hi.
 * We have a a Facebook feed that runs once a day but unfortunately it never includes
   new products, it only reflects changes to existing products. If we duplicate 
   the feed and run it from scratch it will include all products.
 * We think the problem is that when we create a product on our shop we usually 
   work it in “Private” and when the editing is finished we set it to “Publish”.
   We know that “Private” products will be omitted (and that’s good), but it seems
   that when the product is published the plug-in still assumes its a private product.
   I haven’t tested this, its only an hypothesis. Could you please help? Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years ago](https://wordpress.org/support/topic/missing-products-10/#post-14512135)
 * Hi,
 * When a product is on “Publish”, regardless if it was Private before or not, it
   will be added to your feed. Sounds like you might be using a caching plugin or
   running (object) caching on your website/server? If so, make sure to clear all
   caching and not to cache the product feed URL’s.
 * Hope this helps.
 *  Thread Starter [negapo](https://wordpress.org/support/users/negapo/)
 * (@negapo)
 * [5 years ago](https://wordpress.org/support/topic/missing-products-10/#post-14512145)
 * Just a side note, we have excluded the links folder from the cache (plug-in and
   CloudFlare): /wp-content/uploads/woo-product-feed-pro/xml/*
 *  Thread Starter [negapo](https://wordpress.org/support/users/negapo/)
 * (@negapo)
 * [5 years ago](https://wordpress.org/support/topic/missing-products-10/#post-14512176)
 * Sorry, didn’t saw your reply before i posted, i knew the caching would come up,
   we have excluded from the cache the feed folder but i also cleared all caches
   just to see if the new products would be on the feed but they were not.
    The “
   Private” to “Public” was just my guess but it may be something else. If we duplicate
   the feed the new products always come up.
 *  Thread Starter [negapo](https://wordpress.org/support/users/negapo/)
 * (@negapo)
 * [5 years ago](https://wordpress.org/support/topic/missing-products-10/#post-14512269)
 * Just tried to test disabling our cache plug-in (SG Optimizer) and bypassing cache
   at CloudFlare and then manually refreshing the product feed but it still doesn’t
   show new products. Could it be anything else? Thanks
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years ago](https://wordpress.org/support/topic/missing-products-10/#post-14513261)
 * > If we duplicate the feed the new products always come up.
 * That does still suggest the feed is being cached. If there would be an issue 
   with the plugin or when it would encounter an error the new feed wouldn’t show
   the products either. Have you tried making another change to the feed configuration,
   like adding a field (mapping). Do those changes and up in your feed?
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years ago](https://wordpress.org/support/topic/missing-products-10/#post-14553753)
 * Assuming the issue at hand is sorted and/or our support is no longer required
   I will close this topic for housekeeping reasons now.
 * Don’t hesitate to reach out to us again whenever you need our help.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Missing Products’ is closed to new replies.

 * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3111496)
 * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-product-feed-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-product-feed-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-product-feed-pro/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/missing-products-10/#post-14553753)
 * Status: resolved