Title: Missing Product from feed
Last modified: April 16, 2020

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# Missing Product from feed

 *  Resolved [jcpacelli](https://wordpress.org/support/users/jcpacelli/)
 * (@jcpacelli)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/)
 * hi, i just purchased the plugin but i cant seem to get my most recent product
   to be included in the feed that i have had created for awhile now. it has always
   been that the category Canvas Prints is Include Only. the new product is of course
   in that category but it’s not populating in the xml file
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-product-from-feed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12681770)
 * Hi jcpacelli,
 * Thanks for using our plugin and reaching out to us.
 * Are you sure the product feed itself has been reprocessed and refreshed and you
   are not looking at an old cached version of the feed? Make sure to clear any 
   server/browser/plugin caching.
 *  Thread Starter [jcpacelli](https://wordpress.org/support/users/jcpacelli/)
 * (@jcpacelli)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12684134)
 * i’m not confident that it has reprocessed but it also hasn’t synced to my facebook
   catalog. this would make a cached version in my browser irrelevant right?
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12684364)
 * When you add new products to WooCommerce and you want those to end up in your
   feed immediately and in Facebook catalogue you need to do two things:
    - Manually refresh the product feed (hit the refresh icon)
    - Manually refetch and reprocess the product feed in Facebook itself
 * When you don’t do these manual steps then the new products will only end up in
   your Facebook catalog when the automated plugin refresh has taken place (which
   is daily, twicedaily or hourly) AND when the automated fetch/process of Facebook
   retrieved this updated feed.
 * The above updating is indeed irrelevant to caching
 *  Thread Starter [jcpacelli](https://wordpress.org/support/users/jcpacelli/)
 * (@jcpacelli)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12684372)
 * yes, its been a few days now (since early monday morning) and my site is set 
   to twice daily and FB is set to hourly
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12684420)
 * Could you:
    - Share the plugin debug.log with us? Instructions on how to retrieve the debug.
      log can be found here: [https://adtribes.io/send-your-debug-log-to-support/](https://adtribes.io/send-your-debug-log-to-support/)
    - Provide me with the Product Id and name of the product you believe is missing
      from the feed?
 *  Thread Starter [jcpacelli](https://wordpress.org/support/users/jcpacelli/)
 * (@jcpacelli)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12684521)
 * sure, here it is:
    [Debug Log](https://therevrepublic.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log)
 * product ids are 130911 and 130882 which should both be in the Canvas Prints feeds
   for Google and Facebook
 * also product id 130867 should be in the Vector Art feeds for Google and Facebook
 * They are the three McLaren F1 products
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12685288)
 * Hi jcpacelli,
 * I only just noticed you are using the paid version of our plugin. According to
   WordPress guidelines we are not allowed to answer those questions on the public
   WordPress forum.
 * Could you reach out to us via our website and reference this topic in your email?
 * We will take it from there.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Missing Product from feed’ is closed to new replies.

 * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3601097)
 * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/)
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## Tags

 * [filter](https://wordpress.org/support/topic-tag/filter/)
 * [product](https://wordpress.org/support/topic-tag/product/)
 * [xml](https://wordpress.org/support/topic-tag/xml/)

 * 7 replies
 * 2 participants
 * Last reply from: [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/missing-product-from-feed/#post-12685288)
 * Status: resolved