Support » Plugin: WooCommerce » Missing product

  • Resolved chetan0412

    (@chetan0412)


    Hello,
    since some time many products are missing from my shop page.
    like thembnails are visible in category but when i click on product i cant see IMAGE, ADD TO CART BUTTON etc. Only description is visible. earlier i thought its happaning to 2-3 products only. but after some day i got same 2-3 issue. i have 2500+ product and i cant check all the products ony by one. Please help me

    Link – https://bit.ly/3gRg0n3
    Link – https://bit.ly/3eLFa3W

    • This topic was modified 1 year, 3 months ago by chetan0412.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jess – a11n

    (@jlundie)

    Hi @chetan0412,

    What an unusual issue!

    I tried to take a look at your site code to see if I could get some hints as to what is going on here, but it looks like you’ve disabled browser inspection on your website.

    Could you please:

    – Share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.
    – Temporarily disable whatever is blocking us from using browser developer tools on your site?

    In the meantime, I would also recommend doing a quick theme test. To do this, change your theme to a default theme such as Storefront. Then test to see if your product images, Add to Cart, etc. are visible with a default theme.

    We look forward to hearing back from you on this!

    Thread Starter chetan0412

    (@chetan0412)

    Here is the reply to your question.

    1. System Support.

    
    ### WordPress Environment ###
    
    WordPress address (URL): redacted
    Site address (URL): redacted
    WC Version: 5.2.2
    REST API Version: ✔ 5.2.2
    WC Blocks Version: ✔ 4.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.16
    PHP Post Max Size: 5 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.75.0
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 5 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.2.2
    WC Database Prefix: wiFt_
    Total Database Size: 132.58MB
    Database Data Size: 107.98MB
    Database Index Size: 24.60MB
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    ### Post Type Counts ###
    
    attachment: 2699
    custom_css: 2
    customize_changeset: 16
    elementor_library: 11
    nav_menu_item: 95
    page: 12
    post: 1
    product: 2265
    product_variation: 58
    question_answer: 1
    revision: 7
    shop_coupon: 2
    shop_order: 1364
    shop_order_refund: 1
    wpcf7_contact_form: 1
    ywrac_cart: 18
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    Adminimize: by Frank Bültge – 1.11.7
    All in One SEO: by All in One SEO Team – 4.1.0.2
    iThemes Security: by iThemes – 7.9.1
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    Booster for WooCommerce: by Pluggabl LLC – 5.4.0
    Role Based Price For WooCommerce: by Varun Sridharan – 3.3.7
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    WP Content Copy Protection & No Right Click: by wp-buy – 3.4
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    Ruhani Rabin
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    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.7
    
    YITH Pre-Order for WooCommerce: by YITH – 1.3.2
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    YITH WooCommerce Recover Abandoned Cart: by YITH – 1.4.6
    YITH WooCommerce Wishlist: by YITH – 3.0.21
    
    ### Inactive Plugins (2) ###
    
    Members: by MemberPress – 3.1.5
    PayUmoney WooCommerce payment gateway: by Subhadeep Mondal – 1.9
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Martfury Child
    Version: 1.0
    Author URL: http://drfuri.com
    Child Theme: ✔
    Parent Theme Name: Martfury
    Parent Theme Version: 2.6.4
    Parent Theme Author URL: http://demo2.drfuri.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: martfury/woocommerce/cart/cart-shipping.php
    martfury/woocommerce/cart/cart-totals.php
    martfury/woocommerce/cart/cart.php
    martfury/woocommerce/cart/mini-cart.php
    martfury/woocommerce/checkout/form-checkout.php
    martfury/woocommerce/checkout/form-coupon.php
    martfury/woocommerce/checkout/form-login.php
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    martfury/woocommerce/content-product.php
    martfury/woocommerce/content-single-product.php
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    martfury/woocommerce/myaccount/form-lost-password.php
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    martfury/woocommerce/single-product/add-to-cart/simple.php
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    martfury/woocommerce/single-product/product-image.php
    martfury/woocommerce/single-product/product-thumbnails.php
    martfury/woocommerce/single-product/rating.php
    martfury/woocommerce/single-product/related.php
    martfury/woocommerce/single-product/review-meta.php
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    martfury/woocommerce/single-product/tabs/tabs.php
    martfury/woocommerce/single-product/up-sells.php
    martfury/woocommerce/single-product-reviews.php
    
    ### Action Scheduler ###
    
    Canceled: 2
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    Complete: 655
    Oldest: 2021-04-01 01:51:20 +0000
    Newest: 2021-05-02 01:05:06 +0000
    
    Pending: 5
    Oldest: 2021-05-02 01:15:02 +0000
    Newest: 2021-05-02 09:06:18 +0000
    
    ### Status report information ###
    
    Generated at: 2021-05-02 06:44:44 +05:30
    

    2. Temporarily disable whatever is blocking us from using browser developer tools on your site – DONE

    3. I tested with default theme Storefront, and still issue is same

    • This reply was modified 1 year, 3 months ago by chetan0412.
    Thread Starter chetan0412

    (@chetan0412)

    Any update ?

    Plugin Support Jess – a11n

    (@jlundie)

    Hi @chetan0412,

    Thanks so much for disabling the developer tool block! I was able to take a look at your product page. It looks like there’s a whole section of page HTML that just isn’t loading, but I’m not seeing any console errors or indication in the dev tools as to why that would be the case.

    Based on that, I’d recommend trying a full conflict test to try to rule out a plugin conflict.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Check to see if you are still seeing this issue with these products

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    If you are still seeing the issue with Storefront active and all plugins except for WooCommerce deactivated, please let us know!

    Thread Starter chetan0412

    (@chetan0412)

    Hello,
    thanks for feedback, after some exercise i came to know that Elementor was creating issue with product.
    below is the step i followed to solve my issue,
    1. Disabled all the plugins.
    2. one by one I activated plugins and refresh effected page.
    3. after activation i came to know elementor issue,
    4. enabled product editing with elementor
    5. click on edit product with elementor
    6. in setting selected page layout to theme.
    and done.
    I am not sure why some product is affected with elementor but as on now above steps are working for me.

    • This reply was modified 1 year, 3 months ago by chetan0412.
    Plugin Support Jess – a11n

    (@jlundie)

    Hi @chetan0412,

    Thanks for the update on this! I’m so glad you were able to figure out what was causing this display issue with your products.

    I’ll go ahead and mark this issue as resolved, but please don’t hesitate to open a new thread if you run into any other questions 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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