Missing plugin in plugin list and can not install

  • Resolved javierr

    (@javierr)


    3 years ago

    Hi, I am using wordpress 5.7 and just found your plugin is missing from the list of plugins. When I try to “add new” plugin, I can press “Install” but get the error “Installation failed: Destination folder already exists.”

    And, yes, of course it exists in my FTP.

    I have the folowwing list of plugins:

    Complianz —– missing
    Accordion Blocks
    Autoptimize
    Duplicate Page
    Google XML Sitemaps
    Loco Translate
    NEX-Forms – Ultimate
    NEX-Forms ADD ON – Conditional Content Blocks
    NEX-Forms ADD ON – Digital Signatures
    NEX-Forms ADD ON – Form Themes
    NEX-Forms ADD ON – PDF Creator
    NEX-Forms ADD ON – Shorcode Processor
    NEX-Forms ADD ON – Super Select
    Remove Dashboard Access
    UpdraftPlus – Backup/Restore
    Wordfence Security
    WP Media folder
    WP-Optimize – Clean, Compress, Cache —deactivated
    WPS Hide Login

    This user has a similar problem, but with another plugin, so maybe the problem is wordpress: https://wordpress.org/support/topic/wp-super-cache-plugin-disappeared-cannot-reinstall/#post-14292281

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    3 years ago

    Hi @javierr,

    Deleting the current Complianz plugin folder via FTP and then re-uploading & installing the new version should solve this.

    Your current settings should remain unless you have enabled “Clear all data from Complianz on uninstall”.

    Kind regards,
    Jarno

    Thread Starter javierr

    (@javierr)

    3 years ago

    Yes, that worked, thank you!
    Luckily I had disabled “Clear all data from Complianz on uninstall”.

Viewing 2 replies - 1 through 2 (of 2 total)
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