Title: missing php file
Last modified: May 29, 2020

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# missing php file

 *  Resolved [saranee](https://wordpress.org/support/users/saranee/)
 * (@saranee)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-php-file/)
 * I am getting an error message that won’t allow me to log into my Ashe theme wordpress
   site. The error message tells me that I am missing the following file.
 * /home/texasgar/public_html/newsite/wp-admin/includes/class-custom-background.
   php
 * How can I get this file so my site works?
 * Thanks
    saranee
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-php-file%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [wprsupport](https://wordpress.org/support/users/wprsupport/)
 * (@wprsupport)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-php-file/#post-12915901)
 * Hi [@saranee](https://wordpress.org/support/users/saranee/)
 * At first, thank you for your response and for choosing our theme.
 * In this case, it’s better to contact your **server/hosting** provider first and
   ask them to check for the issue.
 * Kind Regards
 *  Theme Author [WP Royal](https://wordpress.org/support/users/wproyal/)
 * (@wproyal)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-php-file/#post-12916777)
 * Yes, this is not a theme related issue. Please contact your hosting and ask for
   help. It might be the plugin related or hosting resources related issue.
 * Kind Regards,
    Nick
    -  This reply was modified 5 years, 11 months ago by [WP Royal](https://wordpress.org/support/users/wproyal/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘missing php file’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [WP Royal](https://wordpress.org/support/users/wproyal/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/missing-php-file/#post-12916777)
 * Status: resolved