Title: Missing Payment Token
Last modified: May 1, 2020

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# Missing Payment Token

 *  Resolved [richak](https://wordpress.org/support/users/richak/)
 * (@richak)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-payment-token/)
 * Hello,
    over the past 24 hours, we’ve received multiple (5+) failed payments 
   from recurring subscriptions with the same error:
 * “Square Payment Failed (Subscription Renewal: payment token is missing/invalid.)
   Order status changed from Pending payment to Failed.”
 * Some of these subscriptions have had many renewals in the past and have not had
   any issues prior.
 * Customers are still able to purchase and create an initial subscription without
   any issues.
 * Has anybody else had this issue occur to them? Any idea what’s going on? Thank
   you

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [nlittle](https://wordpress.org/support/users/nancylittle419/)
 * (@nancylittle419)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-payment-token/#post-12765327)
 * We are having this issue as well. I still haven’t been able to figure it out.
   Some subscription renewals are successful and some are failing. It makes no sense.
 *  [reed5point0](https://wordpress.org/support/users/reed5point0/)
 * (@reed5point0)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-payment-token/#post-12765350)
 * Same here, between this and the location bug yesterday this is crazy.
 *  [RichP](https://wordpress.org/support/users/rplakas/)
 * (@rplakas)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-payment-token/#post-12766002)
 * We also experienced this with 2.1.1, seemed to be fixed with 2.1.2/2.1.3 but 
   those versions are having issues blocking input of credit card info.
 *  [nlittle](https://wordpress.org/support/users/nancylittle419/)
 * (@nancylittle419)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-payment-token/#post-12766253)
 * [@rplakas](https://wordpress.org/support/users/rplakas/) thank you! This solved
   our problem! We no longer accept Square for new orders so our issue was only 
   related to subscription renewals. So, I’m ok with the CC entry bug.
 *  Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * (@johndcoy)
 * Automattic Happiness Engineer
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-payment-token/#post-12802810)
 * Hi all,
 * Version 2.1.4 has resolved the token and credit card fields on the checkout page.
   Update to version 2.1.4 to resolve the issues.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Missing Payment Token’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
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 * 5 replies
 * 5 participants
 * Last reply from: [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/missing-payment-token/#post-12802810)
 * Status: resolved