Title: Missing payment, multiple charge attempts?
Last modified: November 9, 2017

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# Missing payment, multiple charge attempts?

 *  Resolved [officeasst](https://wordpress.org/support/users/officeasst/)
 * (@officeasst)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-payment-multiple-charge-attempts/)
 * Hi there. I had a customer place an order and pay through WC/Stripe. I didn’t
   see any notifications of a pending payment coming up on my Stripe dashboard, 
   but I thought maybe it was just taking awhile so I went ahead and shipped the
   order.
 * 2 days later, and nothing is showing on Stripe still, so I contacted them, and
   they see no record of the payment in their system (despite the confirmation ID).
   They mentioned that in viewing the logs, it looks like WooCommerce is making 
   multiple charge attempts for each order, and that it could cause problems (later
   if not now). I don’t know if it’s contributing to my issue now, but is there 
   a way I can stop that? Thanks.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-payment-multiple-charge-attempts%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Erina (a11n)](https://wordpress.org/support/users/eri32s98/)
 * (@eri32s98)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-payment-multiple-charge-attempts/#post-9670601)
 * In the Stripe settings, you can enable **Log Debug Messages** to see what’s being
   sent to Stripe. Then do a test yourself, and take a look at the logs for any 
   error signs or anything else looking off. Feel free to post what you find, and
   we can maybe dig further.
 *  Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/)
 * (@officeasst)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-payment-multiple-charge-attempts/#post-9678500)
 * Boy do I feel dumb. I went to run the test mode, and realized I had test mode
   already enabled. So the customer paid in test mode.
 * I tried to change the order status to Pending Payment and send the payment page,
   but the payment page didn’t work, and then the order automatically reverted to
   processing (no payment page option). Now I’m stumped as to how to do this. I 
   know Paypal has an option where you can send direct to the account; I guess I’ll
   have to see if Stripe has that, also.
 *  Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/)
 * (@officeasst)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-payment-multiple-charge-attempts/#post-9678770)
 * I remade the invoice, but now when I try to send the payment page to the customer,
   I get an error message that the order cannot be paid for. I’m hoping it’s just
   something on my end.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [officeasst](https://wordpress.org/support/users/officeasst/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/missing-payment-multiple-charge-attempts/#post-9678770)
 * Status: resolved