• Resolved anonymized-14293447

    (@anonymized-14293447)


    Though I have set Stripe+Sepa, they don’t appear in the /my-account/payment-methods page, where I get the “no payment methods available” message. Please advice?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @arsenalemusica,

    Just to check:
    (a). When you enable payment methods like Cash on Delivery or BACS, are they shown during checkout?
    (b). Is it possible to share with us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks.

    Thread Starter anonymized-14293447

    (@anonymized-14293447)

    a) yes they correctly show on checkout, that’s why it’s weird they are missing
    b) herewith is the report (sorry for the long post)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://agendadelvolo.info
    Site address (URL): https://agendadelvolo.info
    WC Version: 5.2.2
    REST API Version: ✔ 5.2.2
    WC Blocks Version: ✔ 4.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ❌ Non attivo 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.16
    PHP Post Max Size: 512 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 2000
    cURL Version: 7.76.0
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.28-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.2.2
    WC Database Prefix: avs_
    Dimensione totale database: 156.97MB
    Dimensione dati database: 122.62MB
    Dimensione indice database: 34.35MB
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    avs_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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    avs_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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    avs_csp3_subscribers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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    avs_wcmp_products_map: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wcmp_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wcmp_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wcmp_vendor_ledger: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wcmp_vendor_orders: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wcmp_visitors_stats: Dati: 0.00MB + indice: 0.02MB + motore MyISAM
    avs_wcpdf_invoice_number: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_admin_notes: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
    avs_wc_admin_note_actions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_customer_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_order_product_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_order_stats: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_order_tax_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_product_meta_lookup: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
    avs_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    avs_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wfblockediplog: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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    avs_wfconfig: Dati: 1.89MB + indice: 0.01MB + motore MyISAM
    avs_wfcrawlers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wffilechanges: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wffilemods: Dati: 6.61MB + indice: 1.56MB + motore MyISAM
    avs_wfhits: Dati: 0.15MB + indice: 0.04MB + motore MyISAM
    avs_wfhoover: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    avs_wfissues: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
    avs_wfknownfilelist: Dati: 2.99MB + indice: 0.48MB + motore MyISAM
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    avs_wflogins: Dati: 0.22MB + indice: 0.06MB + motore MyISAM
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    avs_wfstatus: Dati: 0.19MB + indice: 0.08MB + motore MyISAM
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    avs_wpforo_accesses: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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    avs_wpforo_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    avs_wpforo_phrases: Dati: 0.05MB + indice: 0.07MB + motore MyISAM
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    avs_wpforo_posts: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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    avs_wpforo_profiles: Dati: 1.52MB + indice: 1.00MB + motore InnoDB
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    Hide errors from visitors: ✔
    
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    ### Dropin Plugins (1) ###
    
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    ### Settings ###
    
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    Currency: EUR (€)
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    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #41109 - /dutyfree/negozio/
    Bagaglio: #41104 - /cart/
    Cassa: #1107 - /checkout/
    Il mio account: #1108 - /my-account/
    Termini e condizioni: #69449 - /duty-free-terms-and-conditions/
    
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    Completato: 3
    Oldest: 2021-04-16 17:34:19 +0200
    Newest: 2021-04-18 18:22:23 +0200
    
    ### Status report information ###
    
    Generated at: 2021-04-23 10:31:58 +02:00
    
    • This reply was modified 3 years ago by Yui. Reason: code
    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back @arsenalemusica.

    Since the COD and BACS payment methods are shown when enabled, the issue seems to be isolated to the Stripe plugin. Therefore, it’s ideal for the Stripe plugin team to do further checks on why Stripe isn’t showing.

    Kindly post here so that they can take a look: https://wordpress.org/support/plugin/woocommerce-gateway-stripe/

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @arsenalemusica,

    Just a heads up, I’ll go ahead and mark this thread as resolved as it’s been inactive for a bit. Hopefully, you were able to post on the Stripe forum.

    If you have further questions, please feel free to open a new thread.

    Thanks.

    Thread Starter anonymized-14293447

    (@anonymized-14293447)

    I was keeping it under surveillance, because the people at Stripe aren’t helping much 🙂 thank you anyway

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘missing payment methods in frontend’ is closed to new replies.